Food & Beverage Supervisor (Bingo Concessions)

Fort Hall, ID - USA

Hourly Salary: $ 19 - 24

Posted on: 28 days ago

Vacancies: 1 Vacancy

Job Summary

Food & Beverage Supervisor (Bingo Concessions)

SUMMARYThe Food & Beverage Supervisor will assist the Food & Beverage venue Manager to develop implement and maintain quality standards for food service including supervision and direction of service staff during shifts. The Food & Beverage Supervisor will remain on the venue floor throughout the shift and assist as required to ensure smooth operation.

ESSENTIAL DUTIES AND RESPONSIBILITIES

During peak hours may assist in seating or serving customers.
The Food Beverage Supervisor must be proficient in all aspects of full-time and part-time employee management including assisting with recruitment training scheduling supervision documentation recommending corrective action for employees and mentoring.
Maintains a positive restaurant culture.
Communicates with the Food & Beverage venue Manager on a regular basis.
Must have the ability to oversee all daily business of venue operations including shift coverage in the absence of Food & Beverage venue Manager.
Responds to customer inquiries and requests and resolves customer complaints in a timely friendly efficient manner according to departmental guidelines.
Makes sure departmental policies and procedures are implemented and followed.
Train and lead employees of Food and Beverage Server/Cashiers.
Supervise Beverage venues by remaining on the floor at all times.
Check to make sure customers are enjoying their experience; quick to recognize guest dissatisfaction and attempts to remedy the situation.
Maintain daily inventory of products and supplies. Comply with all property and department policies practices and procedures. Contribute to a safe work environment through compliance with established safety guidelines identifying potential safety hazards and reporting same to the appropriate person for proper resolution. Maintain a professional department company and community reputation.
Follows company safety and security policies and procedures. Reports accidents injuries and unsafe conditions.
Serves as a replacement for venue Server/Cashier Bartender or Host if there is an absence.
Work closely with other team members to ensure excellent service is provided to all customers.
Take directions and guidance from Food & Beverage Managers and Directors.
Takes responsibility to know understand and comply with established company and departmental policies and procedures.
Supervises the Stampede Lounge and all beverage related operations within the Casino Hotel including restaurant and banquet alcohol service along with beverage host service and offsite beverage services.
Ensures that all bars and beverage equipment is operated safely and with reasonable care reporting mechanical problems to the proper department for repair.
Enforces the cash handling policy for cash handlers and ensures staff have the proper training.
Ensure that all lounge staff are ensuring that guests are properly identifying age with ID checks to ensure that the organization is within compliance of state and tribal laws and regulations.
Have TIPS certification and ensure applicable staff are certified as well in an attempt to limit problems and liability to the Shoshone Bannock Casino Hotel.
Enforces total compliance with all Alcohol Services policies Monitors alcohol service throughout event to assure 100% compliance with Alcohol Services policies. Reports any alcohol service or compliance issues to management immediately.
Performs related duties as assigned.
Must comply complete and maintain all assigned online training programs before due dates.
MUST MAINTAIN STRICT CONFIDENTIALITY OF ALL INFORMATION PROCESSED THROUGH THE DEPARTMENT INCLUDING RECORDS REPORTS DOCUMENTS CONVERSATIONS ETC. A breach of confidentiality will be subject to appropriate disciplinary action up to and including termination from employment.
Responsible for practicing safe work habits in the performance of the job.
Duties and responsibilities will include other activities and areas as needed to carry out position functions.

QUALIFICATION REQUIREMENTSTo perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Excellent communication skills.
Ability to read and interpret documents such as safety rules and procedural manuals.
Exceptional customer service skills.
Leadership skills
Ability to operate POS system and take payment for customer accounts.
Proven experience in supervisory and customer service.
Exceptional time management and organizational skills.
Knowledge of health safety and food safety.
Ability to demonstrate attention to detail and adherence to standards.
Self-motivated with a sense of own initiative.
Ability to work effectively and as part of a team.
Flexible approach to role-must be available to work different shifts including evenings holidays and weekends.
Knowledge of cleaning chemicals and supplies.
Familiarity with Material Safety Data Sheets.
Ability to handle banquet bar equipment and machinery.
Knowledge of applicable laws and regulations when bartending.
Knowledge of the Dram Shop Act and Bartenders responsibilities and rights under it.
Knowledge of all Gaming and Beverage regulations and maintains required alcoholic beverage license.
Ability to enforce company policies regarding the consumption of alcohol.
Thorough knowledge of ABC regulations and requirements.
Ability to multitask.
Ability to stand for extended periods.
Ability to work in a fast-paced environment.

EDUCATION AND/OR EXPERIENCE

(G10/S1-3 DOE)

High School diploma or GED required;
Two (2) years or more in restaurant hospitality or food service or related experience;
Two (2) years of supervisory/management experience;
or an equivalent combination of training and experience.

(G11/S1-3 DOE)

Associates degree in Hospitality or similar field required;
Four (4) years or more in restaurant hospitality or food service or related experience;
Two (2) years or more in supervisory/management experience;
or an equivalent combination of education training or experience.

SUPERVISORY RESPONSIBILITIESDirectly supervises venue staff under their supervision during shift. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing hiring and training employees; planning assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

SAFETY REQUIREMENTSSafety is a core value at Shoshone-Bannock Casino Hotel. The ability to work safely and prevent personal injury is a key job requirement in every position. Each employee is also expected to be committed to the safety of fellow employees and our customers and demonstrate that commitment through daily actions.

LANGUAGE SKILLSAbility to read and interpret documents such as safety rules operating and maintenance instructions and procedure manuals. Employee requires the ability to write routine reports and correspondence. Employee requires the ability to speak effectively before groups of customers or employees of the organization.

MATHEMATICAL SKILLSAbility to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals. Ability to perform these operations using units of American money and weight measurement volume and distance.

REASONING ABILITYAbility to apply commonsense understanding to carry out instructions furnished in written oral or diagram form. Ability to deal with problems involving several concrete variables. Must be able to communicate effectively in person while on the phone while using intercom/microphone and in writing.

CERTIFICATES LICENSE AND REGISTRATIONS

Must be able to submit supporting documents of education and training (High School Diploma GED Degree and Certificates). if applicable.
Must be able to obtain and maintain Food ServSafe and TIPS certification.
Must be able to pass a complete background investigation.
Must be able to pass a drug/alcohol screening.
Must be able to obtain and maintain in good standing a Drivers License and qualify for Fleet Management coverage on company vehicles.

PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the position the employee is regularly required to talk and hear. The employee is also regularly required to stand on a hard surface for long periods of time (minimum 6-10 hours) walk sit and use hands and fingers handle or feel objects tools or controls. The employee is occasionally required to reach with hands and arms and to sit climb or balance and stoop kneel crouch or crawl. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus. The employee must occasionally lift and/or move up to 50 pounds.

WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a public work environment. This role routinely uses standard office equipment such as computers phones photocopiers filing cabinets and fax machines. While performing the duties of the position the employee is frequently exposed to moving mechanical parts and fumes tobacco smoke or airborne particles. The employee is occasionally exposed to the risk of electrical shock. The noise level in the work environment is usually moderate. When on the casino floor the noise level increases too loud. This position is held to a high degree of confidentiality and will adhere to P.L. 93-579522 (a) and the Policy and Procedures of the Shoshone-Bannock Casino Hotel.

Discover Amazing Benefits at Shoshone-Bannock Casino Hotel!
At Shoshone-Bannock Casino Hotel we believe in taking care of our team members. Check out the fantastic benefits youll enjoy when you join our family:

Paid Leave and Holidays:

Generous PTO and vacation days to recharge and relax.
Ceremonial leave to celebrate important cultural events.
Various holidays off to spend time with family and friends.

Comprehensive Benefits Package:

Health Insurance: Medical Dental Vision and Prescription coverage to keep you healthy.
Basic Life/AD&D/Dependent Life: Protect yourself and your loved ones.
Telemedicine: Access healthcare professionals from the comfort of your home.
Short Term and Long-Term Disability: Support when you need it most.
Employee Assistance Plan (EAP): Get help with personal and professional challenges.
Supplemental Products: Enhance your coverage with options like Flexible Spending Account Hospital Indemnity Critical Illness Accident Identity Theft Protection and Whole Life with Long Term Care.
Retirement Plans: Secure your future with 401K and ROTH plans.

Enrollment Information:

Open Enrollment: Enroll in benefits once yearly during open enrollment.
Eligibility: All permanent full-time employees (30 hours per week) who have completed their probationary period are eligible to enroll.

Ready to make a difference in our team and enjoy these amazing benefits Apply now and become a part of our team at Shoshone-Bannock Casino Hotel!

Please fill out the attached application and send it to Josephine Tuell at

If you have any questions or concerns please reach out to Josephine at ext. 3041.

Required Experience:

Manager

Food & Beverage Supervisor (Bingo Concessions)SUMMARYThe Food & Beverage Supervisor will assist the Food & Beverage venue Manager to develop implement and maintain quality standards for food service including supervision and direction of service staff during shifts. The Food & Beverage Supervisor wi...