Food & Beverage Supervisor

Join Our Team as a Food & Beverage Supervisor at Shoshone-Bannock Casino Hotel!

What Youll Do:

• During peak hours may assist in seating or serving customers.
• The Food Beverage Supervisor must be proficient in all aspects of full-time and part-time employee management including assisting with recruitment training scheduling supervision documentation recommending corrective action for employees and mentoring.
• Maintains a positive restaurant culture.
• Communicates with the Food & Beverage venue Manager on a regular basis.
• Must have the ability to oversee all daily business of venue operations including shift coverage in the absence of Food & Beverage venue Manager.
• Responds to customer inquiries and requests and resolves customer complaints in a timely friendly efficient manner according to departmental guidelines.
• Makes sure departmental policies and procedures are implemented and followed.
• Train and lead employees of Food and Beverage Server/Cashiers.
• Supervise Beverage venues by remaining on the floor at all times.
• Check to make sure customers are enjoying their experience; quick to recognize guest dissatisfaction and attempts to remedy the situation.
• Maintain daily inventory of products and supplies.
• Follows company safety and security policies and procedures. Reports accidents injuries and unsafe conditions.
• Serves as a replacement for venue Server/Cashier Bartender or Host if there is an absence.
• Work closely with other team members to ensure excellent service is provided to all customers.
• Take directions and guidance from Food & Beverage Managers and Directors.
• Takes responsibility to know understand and comply with established company and departmental policies and procedures.
• Supervises the Stampede Lounge and all beverage related operations within the Casino Hotel including restaurant and banquet alcohol service along with beverage host service and offsite beverage services.
• Ensures that all bars and beverage equipment is operated safely and with reasonable care reporting mechanical problems to the proper department for repair.
• Enforces the cash handling policy for cash handlers and ensures staff have the proper training.
• Ensure that all lounge staff are ensuring that guests are properly identifying age with ID checks to ensure that the organization is within compliance of state and tribal laws and regulations.
• Have TIPS certification and ensure applicable staff are certified as well in an attempt to limit problems and liability to the Shoshone Bannock Casino Hotel.
• Enforces total compliance with all Alcohol Services policies Monitors alcohol service throughout event to assure 100% compliance with Alcohol Services policies. Reports any alcohol service or compliance issues to management immediately.
• Performs related duties as assigned.
• Must comply complete and maintain all assigned online training programs before due dates.
• MUST MAINTAIN STRICT CONFIDENTIALITY OF ALL INFORMATION PROCESSED THROUGH THE DEPARTMENT INCLUDING RECORDS REPORTS DOCUMENTS CONVERSATIONS ETC. A breach of confidentiality will be subject to appropriate disciplinary action up to and including termination from employment.
• Responsible for practicing safe work habits in the performance of the job.
• Duties and responsibilities will include other activities and areas as needed to carry out position functions.

What Were Looking For:

Education and Experience Levels:

(G10/S1-3 DOE)

• High School diploma or GED required;
• Two (2) years or more in restaurant hospitality or food service or related experience;
• Two (2) years of supervisory/management experience;
• or an equivalent combination of training and experience.

(G11/S1-3 DOE)

• Associates degree in Hospitality or similar field required;
• Four (4) years or more in restaurant hospitality or food service or related experience;
• Two (2) years or more in supervisory/management experience;
• or an equivalent combination of education training or experience.

Preferred Skills:

• Excellent communication skills.
• Ability to read and interpret documents such as safety rules and procedural manuals.
• Exceptional customer service skills.
• Leadership skills
• Ability to operate POS system and take payment for customer accounts.
• Proven experience in supervisory and customer service.
• Exceptional time management and organizational skills.
• Knowledge of health safety and food safety.
• Ability to demonstrate attention to detail and adherence to standards.
• Self-motivated with a sense of own initiative.
• Ability to work effectively and as part of a team.
• Flexible approach to role-must be available to work different shifts including evenings holidays and weekends.
• Knowledge of cleaning chemicals and supplies.
• Familiarity with Material Safety Data Sheets.
• Ability to handle banquet bar equipment and machinery.
• Knowledge of applicable laws and regulations when bartending.
• Knowledge of the Dram Shop Act and Bartenders responsibilities and rights under it.
• Knowledge of all Gaming and Beverage regulations and maintains required alcoholic beverage license.
• Ability to enforce company policies regarding the consumption of alcohol.
• Thorough knowledge of ABC regulations and requirements.
• Ability to multitask.

Certificates License and Registrations:

• Must be able to submit supporting documents of education and training (High School Diploma GED Degree and Certificates). if applicable.
• Must be able to obtain and maintain Food ServSafe and TIPS certification.
• Must be able to pass a complete background investigation.
• Must be able to pass a drug/alcohol screening
• Must be able to obtain and maintain in good standing a Drivers License and qualify for Fleet Management coverage on company vehicles.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the position the employee is regularly required to talk and hear. The employee is also regularly required to stand on a hard surface for long periods of time (minimum 6-10 hours) walk sit and use hands and fingers handle or feel objects tools or controls. The employee is occasionally required to reach with hands and arms and to sit climb or balance and stoop kneel crouch or crawl. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus. The employee must occasionally lift and/or move up to 50 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a public work environment. This role routinely uses standard office equipment such as computers phones photocopiers filing cabinets and fax machines. While performing the duties of the position the employee is frequently exposed to moving mechanical parts and fumes tobacco smoke or airborne particles. The employee is occasionally exposed to the risk of electrical shock. The noise level in the work environment is usually moderate. When on the casino floor the noise level increases too loud. This position is held to a high degree of confidentiality and will adhere to P.L. 93-579522 (a) and the Policy and Procedures of the Shoshone-Bannock Casino Hotel.

Discover Amazing Benefits at Shoshone-Bannock Casino Hotel!

We believe in taking care of our team members. Heres what youll enjoy:

Paid Leave and Holidays:

• Generous PTO and vacation days.
• Ceremonial leave for cultural events.
• Paid holidays to spend with loved ones.

Comprehensive Benefits Package:

• Health Insurance: Medical Dental Vision and Prescription.
• Life & Disability: Basic Life AD&D Short/Long-Term Disability.
• Telemedicine: Access to virtual healthcare.
• Supplemental Options: FSA Critical Illness Accident Identity Theft Protection and more.
• Retirement Plans: 401K and ROTH options.

Enrollment Info:

• Open to full-time employees (30 hours/week) after probation.
• Annual open enrollment period.

Ready to Join Our Team

Apply now and become a part of the Shoshone-Bannock Casino Hotel family!
Please fill out the attached application and send it to Josephine Tuell at.
Questions Call ext. 3041.