Customer Experience Advisor
Customer Experience Advisor
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Job Description
Office Based - Monday to Friday 09:00 17:00
Are you passionate about talking to people Are you ready to make a difference helping people make a home
Leeds Federated is looking for Customer Experience Advisor to join our Service Improvement Team. As a key member of our customer service team youll be the first point of contact for customers across our housing services. Youll handle a range of enquiries from general questions to maintenance and repairs. You will ensure queries are dealt with promptly and accurately. Youll also support colleagues with essential administrative tasks helping to keep our services running smoothly and efficiently. We are seeking an honest and curious individual who would like to come and join our team.
What youll do:
- Answer incoming calls from customers dealing with a variety of enquiries including housing repairs and maintenance
- Deliver excellent customer service providing a professional polite and helpful service to all customers
- Handle customer enquiries relating toresponsive repairs including effective computerised and manual administration
- Assist with administrative duties including data entry updating internal databases and correspondence
- Liaises and works effectively with colleagues in other teams/departments to resolve problems
- Maintain confidentiality and accuracy in all record-keeping and IT systems
- Support our continuous improvement culture and participate in service reviews
What were looking for:
- Good communication and customer service skills
- Passionate about people
- Confidence when speaking to customers on the phone
- Provide clear next steps and document interactions
- Attention to detail and confident in using IT systems
- Able to collaborate effectively with colleagues while also working independently managing tasks
If you are ready to take the next step in your career and want to be part of a purpose-driven organisation apply today!
We reserve the right to close this vacancy if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
Leeds Federated is an equal opportunities employer and promotes diversity in everything we do and therefore welcomes applications from all sections of the community.
The Company
Leeds Federated is a housing association with around 4500 properties across Leeds Wakefield and North Yorkshire.
Our mission is to enable the maximum number of people to access and live sustainably in good-value affordable housing.
Working For Us
Management Team
Matthew Walker
Chief Executive
Michelle Collins
Director of Customer Service
Jason Ridley
Director of Finance & IT
Megan Henderson
Company Secretary
Mark Donnachie
Director of Assets & Development
Benefits
Documents
Required Experience:
Unclear Seniority
Employment Type
Unclear
