HR Associate
HR Associate
Posted on :
30-07-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
30-07-2025
Job Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. Our client is a top manufacturer of roofing and waterproofing solutions in North America operating 30 locations throughout the U.S. They offer a range of products for both commercial and residential roofing along with pavement coatings.
Title: HR Associate
Work Location: Parsippany NJ 07054
Duration: 4 Months
Job Type: Contract
Work Type: Onsite
Job Description:
- The HR Shared Services Associate serves as the liaison to employees and managers in a call center environment and/or business location(s).
- Acts as an HR Generalist in a primary point of contact role for employees to support respond handle answer and action issues/questions regarding policies procedures and HR systems.
- Will support centralization projects about process redesign along with program and policy improvements.
Essential Duties and Responsibilities:
- Employee and Manager Support: Handling a high volume of inbound calls on the HRXpert phone line creating cases in HRConnect for each call and resolving inquiries in a timely manner.
- Issue Resolution: Researching and resolving diverse HR issues to ensure accurate information and appropriate support are provided.
- HR Life Cycle Support: Guiding employees through various HR processes including onboarding leave management job changes and offboarding.
- Service Excellence: Delivering exceptional customer service ensuring inquiries are addressed promptly and effectively.
- Compliance Assurance: Ensuring adherence to company policies and governmental regulations including I9 and eVerify requirements.
- Data Quality: WorkDay data entry and transactions for various employee lifecycle events (hires job changes compensation etc.).
- Supporting Open Enrollment and Leave of Absence activities.
- Collaboration: Ability to work effectively across various shared service teams (IT HR Payroll Legal etc)
- Timely Escalations: Escalating customer dissatisfaction when necessary to the right HR Specialist.
Required Qualifications:
- Bachelors Degree in Human Resources or related field.
- Minimum of 1 year of HR experience preferably various areas of HR such as Onboarding and Offboarding process management HRIS Benefits & LOAs supporting multi-site or remote clients.
- Experience working in shared services environments and with HR technologies.
- Excellent verbal and written communication skills.
- Ability to partner across the company and with executive leadership.
- Strong presentation and delivery skills.
- Ability to take initiative and solve business problems.
- Adept at handling multiple competing priorities and duties in a fast-paced results-driven rapidly changing environment with minimal daily oversight.
- Fluent in Spanish is a plus
Under This Roof We Also Value
- Experience with ADP products Workday/HRIS systems and SAP.
- Experience with case management systems like Neocase ServiceNow Salesforce HR or Oracle products.
- Strong problem-solving and analytical skills.
- Excellent customer service orientation and attention to detail.
- Proficiency in MS Office or Google products.
- Ability to manage a high-volume and fluctuating workload.
Must Haves
- Customer Service and phone etiquette
- Confidentiality
- Experience with processing I9s
- Records Retention
- Not afraid to get their hands dirty - we need help with filing and organization
- Excellent communication skills (written and verbal)
- Resourceful & curious
- Energetic & Motivated
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Employment Type
Full-time
Key Skills
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