Regional Desktop Support Technician - Central FL region
Regional Desktop Support Technician - Central FL region
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Job Description
Job Details
Description
Centurion is proud to be the provider of comprehensive healthcare services to Department of Corrections.
We are currently seeking a full-timeRegional Desktop Support Technicianto join our IT Team located in the Central Florida Region.
This is a remote position that will require travel to our sites.
Provide on-site and telephone support for Centurion users and facilities troubleshooting and resolving computer printer software and network issues. Use appropriate tools and techniques to quickly identify communicate and resolve issues effectively.
- Provide on-site technical support to state correctional facilities to resolve technical problems with computer hardware software printers networking and ancillary equipment.
- Triage and resolve Tier 2 requests and develop an understanding of Tier 3 escalation process.
- Effectively test fixes to ensure issues have been adequately resolved.
- Perform post-resolution follow-ups to ensure problem resolution.
- Fully document all pertinent end user identification including name department contact information etc. as well as ensure that all call resolution notes are entered appropriately.
- Configure maintain test and document Help Desk specific applications and knowledge base as well as document and monitor incident and work requests per departmental procedures.
- Solve complex problems independently or collaboratively with Help Desk colleagues.
- Answer evaluate and prioritize incoming requests for assistance.
- Fulfill routine communication requirements including system documentation and status reporting.
- Utilize Help Desk Ticketing system to document and manage client requests and issues.
- Provide training to end users as needed on any supported Microsoft technologies or contract specific applications.
- Ability to follow and adhere to simple and complex instructions including SOPs.
- Create and update procedural documentation.
- Review and evaluate new technology and make recommendations regarding new technology use within the IT environment.
- Potential to work weekend and holidays.
- Other duties as assigned.
Qualifications
- Bachelors degree in Information Technology or related field preferred but not required.
- One to two years of hands on hardware experience preferred.
- One to two years of hands on network support including cabling switch and firewall troubleshooting and installation.
- Certification Comptia A Comptia Network Microsoft MCP preferred but not required.
- Basic understanding of networking principles (e.g. TCP/IP protocols) and Active Directory.
- General knowledge of electronics Printers PC architecture and PC operating systems.
- Demonstrated expertise in Remote Desktop Management PC troubleshooting configuration and maintenance and printer troubleshooting.
- Experience with current Windows operating systems. Extensive application support experience of current Microsoft family of products to include Word Excel PowerPoint Publisher and Outlook.
- Working knowledge of a range of diagnostic utilities including application error and system event logs review to include ping traceroute and IPConfig.
- Demonstrated ability to work effectively and provide customer resolution with minimal supervision. Strong organizational and communication skills are required.
We offer excellent compensation and comprehensive benefits for our full-time team members including:
- Health dental vision disability and life insurance
- 401(k) with company match
- Generous paid time off
- Paid holidays
- Flexible Spending Account
- Continuing Education benefits
- Much more...
Required Experience:
IC
Employment Type
Full-Time
