Customer Service Officer
Customer Service Officer
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$ 58660 - 92180
1 Vacancy
Job Description
Req ID:493239
At Alstom we understand transport networks and what moves people. From high-speed trains metros monorails and trams to turnkey systems services infrastructure signalling and digital mobility we offer our diverse customers the broadest portfolio in the industry. Every day more than 80 000 colleagues lead the way to greener and smarter mobility worldwide connecting cities as we reduce carbon and replace cars.
#PCRO
Join us as Customer Service Officer and youll be looking at a career-defining role based in New Castle DE.
Lead the Customer Service activities with regular customer visits to understand customer needs and create a trusting and strategy. close relationship. Leading quotations process meaning you will be responsible to price our parts using your better judgment and Finance guidelines.
Your responsibilities will include:
- Receive process and respond to customer enquiries and request for quotations. Setting up pricing for all spot sales based on better judgment and finance guidelines provide discount if aligned with sales strategy .
- Receive process and monitor proactively the orders until Customer payment in accordance with the QCD commitments.
- Managing Invoicing and credits for all our customers. Managing financial confidential modules in SAP system
- Manage Availability Contracts. Setting up pricing and setting up strategies to secure a positive KPI
- Maintain accuracy and validity of the price lists order book and manage Customer data base
- Manage Customer interface produce and communicate regular status and performance reports in relation to both internal and external customers using Customer dashboard
- Interface with Technical Quality Finance and Supply Chain departments to investigate the customer returns/rejects and handle warranty claims taking appropriate actions in accordance with contract or company guidelines.
As our ideal candidate:
- You have operational effectiveness/accountability
- Two or four year college degree or equivalant in work experience
- You are good at collaboration/teamwork
- You know how to communicate with transparency
- You are motivating & inspiring
- You lead the way in EHS
Compensation/Benefits
$58660-$92180
You dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family youll be proud. If youre up for the challenge wed love to hear from you!
Important to note
As a global business were an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. Were committed to creating an inclusive workplace for everyone.
Required Experience:
Unclear Seniority
Employment Type
Full Time
