IT Support Engineer II, eero
IT Support Engineer II, eero
Posted on :
30-07-2025
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1 Vacancy
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Job Description
At eero our mission is to serve as the central nervous system of the home. While we began by revolutionizing home WiFi we aim to create comprehensive solutions that serve both wireless and wired connectivity needs for customers and businesses across the cross-functional team spanning hardware software and manufacturing develops advanced Ethernet switching and gateway products alongside state of the art security features to complement our award-winning mesh WiFi systems. As an Amazon company we combine the best of startup culture with the resources and stability of one of the worlds leading technology companies. Our team builds products that customers love - from mesh routers to high-performance wired networking devices - and were looking for you to join us in shaping the future of the connected home.
As an IT Support Engineer II you will be responsible for the on-site support of our users and equipment in Boise. You will work alongside eeros IT team spread across the globe in our other offices. As an IT Support Engineer you will support employee hardware software and the office infrastructure.
The IT team at eero is responsible for keeping all of our systems running enabling all employees to do their best work. We operate efficiently balancing the need to scale IT operations with the need to provide prompt and personalized service. We are always looking for ways to optimize and improve our IT systems with the philosophy that IT should be as invisible as possible to the people using it.
This role requires five (5) days a week in office.
Key job responsibilities
Manage and maintain office infrastructure including wired and wireless networking employee workstations and meeting room equipment.
Provide in-person support and troubleshooting for eero employees.
Manage fleet of employee workstation hardware including imaging asset tracking hardware troubleshooting and purchasing.
Work on remote tickets supporting eero employees around the globe.
Key member of eero IT engineering team to deploy new applications integrations automations and cloud infrastructure.
About the team
Interested in exploring career opportunities with eero Visit our careers page to view all open positions:
4 years of technical support experience
- 4 years of corporate setting Windows Mac or Linux Operating systems support experience
- 4 years of networking (such as DNS DHCP SSL OSI Model and TCP/IP) experience
- Experience in implementing and managing Single Sign On (SSO) solutions including Okta SAML SCIM and Federation
- Experience working with and administering any of: Google Workspace Okta Meraki GitHub Jira
- Strong written communication skills for documenting policies procedures runbooks etc.
- Experience with AWS services including networking EC2 and IaaS.
- Knowledge of programming/scripting languages for automating tasks
- Experience supporting video conference and teleconference equipment
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
As an IT Support Engineer II you will be responsible for the on-site support of our users and equipment in Boise. You will work alongside eeros IT team spread across the globe in our other offices. As an IT Support Engineer you will support employee hardware software and the office infrastructure.
The IT team at eero is responsible for keeping all of our systems running enabling all employees to do their best work. We operate efficiently balancing the need to scale IT operations with the need to provide prompt and personalized service. We are always looking for ways to optimize and improve our IT systems with the philosophy that IT should be as invisible as possible to the people using it.
This role requires five (5) days a week in office.
Key job responsibilities
Manage and maintain office infrastructure including wired and wireless networking employee workstations and meeting room equipment.
Provide in-person support and troubleshooting for eero employees.
Manage fleet of employee workstation hardware including imaging asset tracking hardware troubleshooting and purchasing.
Work on remote tickets supporting eero employees around the globe.
Key member of eero IT engineering team to deploy new applications integrations automations and cloud infrastructure.
About the team
Interested in exploring career opportunities with eero Visit our careers page to view all open positions:
4 years of technical support experience
- 4 years of corporate setting Windows Mac or Linux Operating systems support experience
- 4 years of networking (such as DNS DHCP SSL OSI Model and TCP/IP) experience
- Experience in implementing and managing Single Sign On (SSO) solutions including Okta SAML SCIM and Federation
- Experience working with and administering any of: Google Workspace Okta Meraki GitHub Jira
- Strong written communication skills for documenting policies procedures runbooks etc.
- Experience with AWS services including networking EC2 and IaaS.
- Knowledge of programming/scripting languages for automating tasks
- Experience supporting video conference and teleconference equipment
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Employment Type
Full-Time
Department / Functional Area
Key Skills
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