Training Lead

Position Description:

On our team we deliver more than just technology consulting. As part of the Texas Business Unit Public Sector team we use technologyintentionallyto improve citizens lives. How do we do that We help our state and local agencies deliver on their promises to Texans and Oklahomans from modernizing systems that protect children to creating apps that care for vulnerable adults to revamping public university portals to enhance students experiences and ultimately to engineering solutions that increase transparency and ensure the effective and efficient use of taxpayer dollars. Join our team and be a part of the bigger picture at CGI: were more than just a tech company were a team of technologists who passionately serve Texas and Oklahoma.
CGI is seeking a dynamic enthusiastic and driven Training Lead responsible for the design development coordination and delivery of comprehensive training programs to support successful implementation and adoption of a new Salesforce regulatory system. This role ensures all end users and stakeholders are fully equipped with the knowledge and skills needed to effectively utilize the system and adhere to business processes. The Training Lead will collaborate closely with subject matter experts system developers and business stakeholders to ensure training efforts align with project goals and user needs.
This position is located in our Austin Texas office with work performed at client site in Northeast Austin Texas; however a hybrid working model is acceptable.

Your future duties and responsibilities:

Develop and execute the Training Plan as part of the overall Project Management Plan.
Design and develop training materials including user manuals quick reference guides and instructor-led content.
Plans course design and support documentation.
Conduct training needs assessments in collaboration with business and technical stakeholders.
Ensures training program(s) meets company and customer objectives.
Maintains communication with customers to ensure effectiveness of training. Requires understanding of current product use and application.
Coordinates the staffing and scheduling of training.
Coordinate and schedule training sessions for various user groups (e.g. internal staff external partners).
Deliver training sessions both virtually and in-person as required.
Provide train-the-trainer sessions to enable internal staff to support ongoing knowledge transfer.
Collect feedback on training effectiveness and continuously improve training materials and delivery.
Track and report training attendance and completion metrics to project leadership.
Ensure training supports change management and user adoption strategies.
Collaborate with testing and implementation teams to ensure training is aligned with current system functionality.
Manages the work of 1-2 Trainers

Required qualifications to be successful in this role:

Bachelors degree in Education Organizational Development Information Systems or a related field.
Minimum of 5 years of experience developing and delivering training for enterprise software implementations.
Demonstrated experience with instructional design methodologies and adult learning principles.
Prior Salesforce Experience
Strong communication and presentation skills with the ability to train both technical and non-technical users.
Proficiency with training tools such as Microsoft PowerPoint Articulate Adobe Captivate or similar.
Experience working with public sector clients or on government projects is preferred.

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set level experience relevant training and licensure and certifications. To support the ability to reward for merit-based performance CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $69700 - $150800
Benefits
CGIs benefits are offered to eligible professionals on their first day of employment to include:

Competitive compensation

Comprehensive insurance options

Matching contributions through the 401(k) plan and the share purchase plan

Paid time off for vacation holidays and sick time

Paid parental leave

Learning opportunities and tuition assistance

Member assistance and wellness programs

*LI-TM1

Skills:

• Articulate
• Training (Intelligence)
• Training Delivery

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race ethnicity ancestry color sex religion creed age national origin citizenship status disability pregnancy medical condition military and veteran status marital status sexual orientation or perceived sexual orientation gender gender identity and gender expression familial status or responsibilities reproductive health decisions political affiliation genetic information height weight or any other legally protected status or characteristics to the extent required by applicable federal state and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S. please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements and in accordance with applicable laws some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with CGIs legal duty to furnish information.