Operations Engineer - Quality, OTS - Global RAD Operations
Operations Engineer - Quality, OTS - Global RAD Operations
Posted on :
30-07-2025
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1 Vacancy
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Job Description
At Amazon were working to be the most customer-centric company on earth. To get there we need exceptionally talented bright innovative and driven leaders. If you would like to help us build the place to find and buy anything on-line this is your chance to make history and be involved in growing our business by leading and supporting new building expansion and change. The Rapid Asset Deployment (RAD) organization is growing globally to improve our responsiveness to our customers.
OpsTech Solutions manages IT infrastructure and end user equipment deployed across Amazon network globally. We are looking for a Operations Engineer that has a strong emphasis on Quality who will work closely with engineering operations and customer solutions teams to improve the quality of processes. They will be responsible for monitoring reporting and investigating quality issues and performing 8D analysis. They will be the technical owner taking full ownership of process issues identify root cause and develop corrective actions.
Key job responsibilities
- Conduct 8D Quality Investigations and use the output to improve processes
- Create and conduct quality process audits
- Develop and maintain PFMEA and control plans throughout the life cycle of a process. Use PFMEA to identify potential failures their effects and implement preventive actions.
- Own disposition of defective equipment by developing metrics and maintain a quarantine cage. Drive the resolution of issues identified.
- Manage the process/product quality audit program. Document audit findings and ensure proper corrective actions are taken.
- Define and own the quality metrics reported daily to the leadership team. Ensure the metrics are accurate relevant and drive continuous improvement.
- Perform root cause analysis on customer issues provide effective corrective actions and drive them to completion.
- Manage change management requests and obtain approvals from appropriate stakeholders.
- Serve as the primary quality contact on the production floor. Communicate relevant quality-related details at the start and end of each shift.
- Assist in and facilitate process improvement initiatives providing subject matter expertise and support.
- Assist in the roll-out of new processes and equipment by performing quality inspections and trial runs.
- Own and develop standard policies and procedures for processes within operations. Ensure SOPs are up-to-date and followed consistently.
A day in the life
Amazon offers a full range of benefits that support you and eligible family members including domestic partners and their children. Benefits can vary by location the number of regularly scheduled hours you work length of employment and job status such as seasonal or temporary employment.
The benefits that generally apply to regular full-time employees include:
- Medical Dental and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan
If you are not sure that every qualification on the list above describes you exactly wed still love to hear from you!
At Amazon we value people with unique backgrounds experiences and skillsets. If youre passionate about this role and want to make an impact on a global scale please apply!
About the team
The Global Engineering and Technology team is at the heart of OTS Supply Chain Fulfillment Operations. The team is responsible for designing building and sustaining the infrastructure tools and processes necessary for lean RAD Operations. This is a multidisciplinary team that combines elements of Ops Engineering Analytics Quality Engineering Materials Management and Learning & Training. The teams expertise in building and sustaining complex operational systems ensures a continuous optimization of performance reliability and scalability of RAD processes in an efficient and secure way.
- 2 years experience in operations/ manufacturing industry
- 2 years experience developing and driving strategic initiatives within a cross-functional environment
- 2 years experience using Quality Management System as well as managing Quality Audit Programs.
- Bachelors degree or equivalent experience
- Experience with Six Sigma lean manufacturing and Quality Management Systems
- Excellent written and verbal communication skills
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
OpsTech Solutions manages IT infrastructure and end user equipment deployed across Amazon network globally. We are looking for a Operations Engineer that has a strong emphasis on Quality who will work closely with engineering operations and customer solutions teams to improve the quality of processes. They will be responsible for monitoring reporting and investigating quality issues and performing 8D analysis. They will be the technical owner taking full ownership of process issues identify root cause and develop corrective actions.
Key job responsibilities
- Conduct 8D Quality Investigations and use the output to improve processes
- Create and conduct quality process audits
- Develop and maintain PFMEA and control plans throughout the life cycle of a process. Use PFMEA to identify potential failures their effects and implement preventive actions.
- Own disposition of defective equipment by developing metrics and maintain a quarantine cage. Drive the resolution of issues identified.
- Manage the process/product quality audit program. Document audit findings and ensure proper corrective actions are taken.
- Define and own the quality metrics reported daily to the leadership team. Ensure the metrics are accurate relevant and drive continuous improvement.
- Perform root cause analysis on customer issues provide effective corrective actions and drive them to completion.
- Manage change management requests and obtain approvals from appropriate stakeholders.
- Serve as the primary quality contact on the production floor. Communicate relevant quality-related details at the start and end of each shift.
- Assist in and facilitate process improvement initiatives providing subject matter expertise and support.
- Assist in the roll-out of new processes and equipment by performing quality inspections and trial runs.
- Own and develop standard policies and procedures for processes within operations. Ensure SOPs are up-to-date and followed consistently.
A day in the life
Amazon offers a full range of benefits that support you and eligible family members including domestic partners and their children. Benefits can vary by location the number of regularly scheduled hours you work length of employment and job status such as seasonal or temporary employment.
The benefits that generally apply to regular full-time employees include:
- Medical Dental and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan
If you are not sure that every qualification on the list above describes you exactly wed still love to hear from you!
At Amazon we value people with unique backgrounds experiences and skillsets. If youre passionate about this role and want to make an impact on a global scale please apply!
About the team
The Global Engineering and Technology team is at the heart of OTS Supply Chain Fulfillment Operations. The team is responsible for designing building and sustaining the infrastructure tools and processes necessary for lean RAD Operations. This is a multidisciplinary team that combines elements of Ops Engineering Analytics Quality Engineering Materials Management and Learning & Training. The teams expertise in building and sustaining complex operational systems ensures a continuous optimization of performance reliability and scalability of RAD processes in an efficient and secure way.
- 2 years experience in operations/ manufacturing industry
- 2 years experience developing and driving strategic initiatives within a cross-functional environment
- 2 years experience using Quality Management System as well as managing Quality Audit Programs.
- Bachelors degree or equivalent experience
- Experience with Six Sigma lean manufacturing and Quality Management Systems
- Excellent written and verbal communication skills
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Exec
Employment Type
Full-Time
Key Skills
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