Engineer, App Support
Engineer, App Support
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Job Description
Overview
Job Summary
As a key member of our Global Support Services team youll be the technical expert for our critical eDiscovery systems. This includes both industry-leading applications and our unique internal solutions that position Consilio as a leader in the field.
This role isnt just about fixing things; its about being a sharp troubleshooter who can solve problems independently especially within complex distributed systems. Youll also need a solid grasp of modern containerized environments and how to effectively use observability tools to keep things running smoothly.
Youll have the chance to work both independently and collaboratively with a global team always striving to ensure our applications are stable performant and continuously improving
Responsibilities
Key Responsibilities
- Troubleshoot and resolve complex application issues across various layersfrom web and application servers to databases and containerized environments like Docker and Kubernetes.
- Investigate logs and system behavior pulling data from pods and containers using tools like kubectl event viewer and central logging platforms
- Monitor application health performance and availability levaraging observability platforms like Grafana and Kibana.
- Test and interact with API endpoints documenting and validating their functionality using tools like Swagger/OpenAPI and Postman.
- Respond to support tickets promptly within defined SLAs providing clear timely updates and effective solutions to keep our users happy.
- Collaborate closely with crossfunctional teams including Data Operations Project Management DBA Infrastructure to triage issues and drive systemic improvements.
- including Data Operations Project Management DBA and Infrastructureto triage issues and drive systemic improvements.
- Automate routine tasks and build helpful support utilities using scripting and query language skills (PowerShell Bash TSQL Python).
- Create and maintain clear concise documentation for troubleshooting steps configurations and best practices.
- Participate in after-hours testing and support rotations as part of our 24/7 global support model.
Technical Skills
- SQL Server: Proficient with basic to intermediate TSQL query writing and performance tuning.
- Containerization: Handson experience with Docker and Kubernetes including pod management and log retrieval.
- APIs: Skilled in interacting with and testing RESTful APIs using Swagger/OpenAPI and Postman.
- Elastic Stack: Familiarity with Elasticsearch for log aggregation indexing and querying.
- Observability: Good understanding of monitoring and visualization concepts; experience with Grafana
- Scripting & Automation: Automation-first mindset can streamline tasks. Powershell experience is a plus.
- Diagnostics: Skilled with Event Viewer IIS Manager SQL Server Management Studio Linux commandline tooling and containerCLI utilities (kubectl docker).
Qualifications
Minimum Education Requirements:
- Bachelors degree in Computer Science Information Systems or equivalent experience.
Minimum Experience Requirements:
- 4 years in technical support or application engineering roles.
Consilios True North Values
- Excellence
We strive to make every client our advocate - Passion
We DO because we CARE - Collaboration
We win together through teamwork and communication - Agility
We flex adapt and embrace change - People
We value respect and invest in our teammates - Vision
We create clarity of purpose and a clear path forward
Consilio LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other legally protected status.
Employment Type
Unclear
