Customer Implementation Manager
Customer Implementation Manager
Posted on :
30-07-2025
Employer Active
1 Vacancy
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Job Description
Make Work Better Every Day
Quantum Workplace an HR technology provider equips workplaces with the smartest talent solutions so they can grow and succeed. We pioneered some of the earliest employee engagement and performance software and have since partnered with thousands of organizations to drive employee team and business success.
Success starts with our people and our talent is our greatest lever for business success. At Quantum Workplace we embody hustle and grit fueling an atmosphere where care and flexibility meets curiosity making our own work environment as awesome as the ones we help create.
Check out our 2025 Employee Engagement Survey Results (yes we use our own software):
97% response rate
82% overall favorability
98% favorable on the item The people I work with treat each other with respect.
96% favorable on the item My job gives me flexibility to meet the needs of both my work and personal life.
Check out our recent Stevie Award for Customer Service and see what it means to be a Qwirk through thisvideo!
Whats the Opportunity
We are looking for a full-time Customer Implementation Manager who loves getting customers set up on the right track for long-term success in our software. The role of the CIM is to guide customers through the onboarding process while providing an excellent customer experience. They are responsible for scheduling and leading all onboarding meetings and training serving as the tactical point-of-contact to software launch.
You Will:
Effectively oversee the simultaneous implementation of multiple customers maintaining a daily task list to ensure timely delivery of value
Act as a liaison between internal and external team members to deliver on the project scope and ensure customer satisfaction
Facilitate customer meetings to collect information work through onboarding activities and provide updates on onboarding progress
Present technical information both verbally and written to technical and non-technical audiences
Collaborate with Customer Success Managers by providing status updates on onboarding making them aware of any issues or escalations that may cause onboarding to miss key deadlines
Conduct trainings and demonstrate product functionality to existing customers
Resolve customer issues alone and through collaboration with other teams; approach all situations with curiosity and creativity
Maintain high level of expertise and technical proficiency in our product
Partner with the Product teams during new product and feature launches to ensure you understand how they will apply to the customers technical needs
Advocate for the customer by taking their feedback and sharing it with other departments to improve processes and product offerings that impact the customer experience
Continuously look for opportunities to improve implementation processes
Contribute towards the development of a strong team environment by upholding high work standards
Go the extra mile to ensure our customers are successful
You Have:
Technical aptitude and ability to learn software programs
Strong communication and interpersonal skills both written and verbal; effectively use email phone calls and meetings to make decisions and resolve problems
Ability to explain technical situations in non-technical terms
The skills to be personable patient and empathic when working through customer issues and escalations
The ability to manage multiple priorities while maintaining strict attention to details
Energy and are self-motivated; a team player who is a proactive and creative problem solver
Experience working cross-functionally in a team-oriented environment emphasizing overall success over individual responsibilities
A desire to learn take initiative and deliver results
Why Quantum Workplace
At Quantum Workplace we believe in making work better every day. We try to do this in meaningful and unique ways while upholding our core values check our Glassdoor rankings to read our reviews. Here are some of the ways we make work better every day.
We care for our Qwirks and their families
Health Insurance: We offer 3 options (1 option is 100% premium paid by QW for employees) Telehealth
Dental & Vision: We cover 100% of premiums for employees
401k: We match 100% of contributions up to 4% and youre fully vested on day 1
Additionally our benefits include parental leave PTO summer hours zoo membership and more.
We seek to belong
Employee-led Council works to create a more inclusive workplace
No dress code - wear what makes you feel confident - BE YOU!
We invest in wellness and development
Annual professional and wellness development allowance conferences books gym reimbursements workout equipment and more!
Our Omaha office has an on-site fitness center - free for Qwirk use
Monthly manager-employee lunches for goal planning and development
Zoo membership to your closest zoo
Remote work stipend for 100% remote Qwirks
At Quantum Workplace we are an equal opportunity employer. We are committed to building an inclusive team that represents a variety of backgrounds and skills. Please apply regardless if you think you meet all the requirements. We want to hear from you. Please note that we are not currently hiring in California.
Applicants with disabilities may contact the Quantum Workplace Employee Success Team via telephone e-mail and other means to request and arrange for accommodations. If you need assistance to accommodate a disability you may request an accommodation at any time. Please contact the Employee Success team at or .
We value and are committed to providing equal employment opportunities to all qualified applicants. However we are unable to provide employment sponsorships at this time. Applicants must be authorized to work for ANY employer in the U.S. without the need for sponsorship now or in the future. We understand that this may be disappointing news for some candidates and we apologize for any inconvenience this may cause.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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