Security Operations Center (SOC) Operator
Security Operations Center (SOC) Operator
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Job Description
Coordinates emergent and non-emergent requests for Mayo Clinic Security services. Acts as an interface between Physicians Allied Health Staff Patients and Visitors by dispatching Campus Security Officers to routine and emergency calls for service and medical assistance. Receives and coordinates radio telephone and email communications for the Mayo Clinic Enterprise both domestically and internationally. Prioritizes calls for service based on urgency and criticality and initiates appropriate action. Queries callers to obtain detailed incident information records all officer duties and activities via case/incident management system. Operates and monitors a wide array of security system technologies including Systems for video management access control panic/duress infant protection and two-way radio communication. Performs security technology system preventative maintenance checks system troubleshooting and initiates work orders to address identified issues. Gathers and collates open-source security information and assesses/monitors real world security events for escalation. Notifies appropriate supervisors managers or leadership of critical alarms or incidents on a 24-hour basis.
The SOC may make schedule adjustments to transition an operator to Day shift hours 6am to 6pm after training based on departmental operational needs and business requirements.
This vacancy is not eligible for sponsorship/we will not sponsor or transfer visas for this position. Also Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.
During the selection process you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview a question will appear on your screen and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.
Qualifications
Qualifications:
- High school diploma/GED.
- A minimum of two years of Security Emergency Medical or Facilities dispatch/communication center experience or two combined years of customer service call center or dispatching experience required.
- A college degree will substitute for years experience
Preferred Qualifications:
- Experience with Microsoft Office required.
- Working knowledge of security systems technology (video management access control and radio communications systems) preferred.
- Excellent communication skills and ability to manage alarm dispatching.
- Must be a problem solver and maintain the ability to make sound decisions without direct supervision during stressful situations.
- The preferred candidate will be detail oriented mission driven and able to multi-task continuously
Emergency Telecommunications certification is preferred. - Certification in Lenel access control and Genetec video management system preferred. Knowledge of the intelligence cycle and basic analyst skillset preferred.
- Working knowledge of radio communications. Basic computer knowledge.
- Excellent communication skills for interacting with all levels of Mayo Clinic patients Physicians and staff. Demonstrates behaviors consistent with Mayo Core Principals.
License/Certification:
Must be certified in Emergency Telecommunications (ETC) at the time of hire or become certified within one year of employment. The SOC will assist applicants that are not currently certified in Emergency Telecommunications to obtain their certification after hire.
Employment Type
Full-Time
