Service Manager
Service Manager
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Job Description
Service Manager Mercedes-Benz of Rochester
Drive Excellence. Lead with Integrity. Elevate the Experience.
At Mercedes-Benz of Rochester we believe that exceptional leadership fuels extraordinary performance. As our Service Manager you wont just manage a team youll inspire a culture of customer-first service teamwork and continuous improvement. With our fast-paced growth and dynamic work environment this is more than a job its a career-defining opportunity.
If youre passionate about automotive excellence and ready to lead one of the most respected service departments in the industry we want to meet you.
Why Join Us
We know that taking care of our employees is the key to taking care of our customers. When you join our team youll enjoy:
Competitive Compensation
Medical Dental & Vision Insurance
401(k) with Company Match
Paid Vacation & Holidays
Company-Paid Life Insurance
Ongoing Paid Training & Development
A Positive Growth-Oriented Work Culture
Your Role: What Youll Do
As our Service Manager youll be the heart of our service department leading people managing operations and ensuring every customer leaves with an exceptional impression of Mercedes-Benz of Rochester.
Deliver prompt courteous and effective service experiences for every customer
Serve as a bridge between customers service advisors and technicians
Hire train and manage technicians and service advisors
Prioritize and delegate work efficiently to ensure timely service delivery
Proactively resolve concerns and ensure complete customer satisfaction
Foster strong customer relationships through transparency and communication
Maintain high standards for quality safety and customer care
Lead your team by example with integrity empathy and professionalism
What Were Looking For
Strong leadership and team management skills
Proven ability to create positive customer experiences
Solid technical knowledge of automotive systems and service processes
Exceptional organizational and communication skills
Prior dealership experience strongly preferred
A results-driven mindset with a passion for continuous improvement
Must pass a pre-employment background check and drug screening
Ready to Lead the Drive
Be part of something special. Apply today to join the Mercedes-Benz of Rochester team and shape the future of automotive service excellence.
Required Experience:
Manager
Employment Type
Full-Time
