Cloud Engineer - Observability
Cloud Engineer - Observability
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Job Description
NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone video and in person meetings and communications from emails using the @ domain. If you have any concerns or questions about communications you have received please send them tomso our team members can review.
NetDocuments is the worlds #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work exploring new things and recognizing every interaction matters.
NetDocuments provides rewarding career growth in an inclusive diverse environment where employees are encouraged to openly contribute creative ideas and innovation backed by supportive peers and leadership working together to achieve our goals as a unified team.
At our core we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer-centric approach and employee enablement has allowed us to enjoy many accolades including being named among the& 2024 list of Inc. Magazines 5000 Fastest-Growing Private Companies in America.
Other recent awards include:
- Two-time winner () National Top Workplaces
- Two-time winner () Top Workplace innovation
- Three-time winner () Top Workplace in the US by the Salt Lake Tribune
- Three-time winner () Best Companies to Work for by Utah Business magazine
- Three-time winner ( 2022) Top Workplace Work-Life Flexibility
- Three-time winner ( 2022) Top Workplace Compensation & Benefits
- 2024 Cultural Excellence
- 2024 Technology Industry
- 2023 Top Workplace Leadership
- 2023 Top Workplace Purpose & Values
- 2022 Top Workplace Employee Appreciation and Employee Well Being
NetDocuments is a hybrid remote-friendly workplace. Come join our team and work inspired each day!
What Youll Do
Are you driven to uncover what others cant see As a Cloud Engineer at NetDocuments youll be at the forefront of building and evolving the systems that power deep actionable visibility across our entire our high-velocity SaaS environmentwhere developers own what they deployyour work will enable hundreds of engineers to proactively detect diagnose and resolve issues before they reach our customers. Youll help define and execute observability strategy using modern tools like Datadog OpenTelemetry and CloudTrailall within a cutting-edge AWS-native ecosystem. If you thrive on impact ownership and making complex systems clear wed love to meet you.
This role reports to the Director of Cloud Engineering
You will:
- Lead and evolve the company-wide observability strategy across infrastructure applications and end-user experience.
- Act as the primary owner and administrator for observability tools including Datadog OpenTelemetry AWS CloudTrail and CloudWatch.
- Collaborate with engineering platform and operations teams to define standards for logging metrics tracing and alerting.
- Develop and maintain standardized instrumentation libraries dashboards and alerting frameworks.
- Build and manage synthetic monitors golden signals and runbooks to support rapid incident detection and response.
- Ensure meaningful dashboards and actionable alerts are available to all development teams.
- Provide hands-on troubleshooting support and observability training as needed.
- Monitor and optimize the cost and performance of observability tooling.
- Stay up-to-date with the latest observability and AWS-native monitoring capabilities.
- Contribute to a culture of proactive monitoring continuous improvement and incident prevention.
What Youll Need to be Successful
- 3 years in an Observability SRE DevOps or Cloud Infrastructure role.
- Strong hands-on experience with Datadog OpenTelemetry AWS CloudTrail and related observability tooling.
- Deep understanding of metrics logs and tracesplus the ability to implement and interpret golden signals.
- Experience supporting observability platforms at scale in modern distributed environments.
- Proficiency with AWS services (e.g. VPC Flow Logs CloudWatch EC2 S3 Route53 Load Balancers ECS).
- Familiarity with CI/CD pipelines and Infrastructure-as-Code (IaC) toolsespecially Terraform.
- Solid understanding of microservices SaaS architecture and DR/resiliency practices in AWS.
- Strong collaboration and communication skills with the ability to influence engineering teams.
- Bachelors degree in Computer Science Engineering or related fieldor equivalent experience.
What Will Make You Stand Out
- You hold one or more AWS certifications and stay current on the latest platform capabilities and best practices.
- You enjoy mentoring others sharing expertise and helping elevate the technical maturity of your team.
What Youll Love About NetDocuments
- The People!
- 90% healthcare premiums company covered
- HSA company contribution
- 401K match at 4%
- Flexible PTO (typically 3 to 4 weeks a year)
- 10 paid holidays
- Monthly contributions for life activities & wellness
- Access to LinkedIn learning with monthly dedicated time to explore
Equal Opportunity
NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs job requirements individual qualifications without regard to race color religion sex (including pregnancy) national origin age physical and mental disability marital status sexual orientation gender identity and/or expression military and veteran status or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success and we are committed to providing a work environment free of discrimination and harassment.
Employment Type
Full Time
