Service Manager – Major Incident Management

Service Manager Major Incident Management

About us:

As a Fortune 50 company with more than 400000 team members worldwide Target is an iconic brand and one of Americas leading retailers.

Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values different voices and lifts each other up. Here we believe your unique perspective is important and youll build relationships by being authentic and respectful.

Overview about TII

At Target we have a timeless purpose and a proven strategy. And that hasnt happened by accident. Some of the best minds from different backgrounds come together at Target to redefine retail in an inclusive learning environment that values people and delivers world-class outcomes. That winning formula is especially apparent in Bengaluru where Target in India operates as a fully integrated part of Targets global team and has more than 4000 team members supporting the companys global strategy and operations.

You can be a part of this story by joining Target Tech on our Technology Operations Centre (TOC) team. Our goal is to monitor and respond to critical issues in order to reduce downtime and ensure prevention of future outages. As a Response Manager in the TOC you will be responsible for driving the prevention or recovery of high impact incidents through swift identification of issues accurate and timely communication of impact to all stakeholders and restoration of services with teams across Target Tech and Target. You will get the opportunity to interact with multiple retail solutions and technologies including Supply Chain Merchandising Stores and Digital as well as all infrastructure components from cloud based computing to all enterprise-level network solutions.

Primary Responsibilities

• Monitor and detect all major IT incidents and events.

• Facilitate and drive recovery of outages through the mobilization of key resources (internal or external).

• Establish and maintain communication of incident timeline and recovery progress to all critical stakeholders.

• Coordinate and document all critical recovery steps throughout an outage.

• Ensures proper documentation of issues to assist with post-recovery and problem management actions.

• Participates in an agile practice by working on special projects or key assignments that drive continuous improvement and improved outcomes of key goals.

About you:

• 4 year degree or equivalent experience.

• Relevant Exp Min 4 years of Major Incident Management experience.

• Technology experience in an incident management or Major incident response role

• Strong facilitation skills that can navigate through complex incidents and multiple teams

• Understanding of solving complex problems with information technology software and hardware.

• Effective time management skills; ability to work on multiple tasks simultaneously and ability to prioritize effectively.

• Ability to handle and perform in high-stress high stakes situations.

• Excellent verbal and written communication skills.

• Proven decision-making and influencing skills

• Broad knowledge of technology across application and infrastru ture environment.

• Good to have prior experience in Retail

• Collaborative team player with Positive attitude

• Flexibility to work in rotational shifts and weekly time-offs

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