Learning & Development Manager Full-time

• Wonderful company culture our colleagues are at the heart of all we do
• Excellent training with the opportunity to build a successful career
• Career development opportunities with national and international promotion opportunities 
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities
• Employee benefit card offering discounted rates at Accor properties worldwide and additional benefits for Fairmont and Raffles colleagues  
• Exclusive Employee and Friends & Family Discounts at Fairmont Empress 
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver Victoria and Whistler
• Complimentary meal during your shift through our Colleague Dining Program 
• Complimentary uniform laundering
• Access to our comprehensive benefits and wellness programs including extended healthcare benefits and RMT dental vision.
• Complimentary counseling wellness sessions financial and family planning through our Employee Assistance Program
• Access to our company-matched Defined Contribution Pension Plan (DCPP)
• Opportunity to develop your talent through coaching and our Leadership Mentoring Programs
• Opportunity to participate in our Leadership Incentive Program
• A competitive salary starting at $71250.00 per annum.

What you will be doing:

Reporting to the Director Talent & Culture responsibilities and essential job functions include but are not limited to the following: 

• Partner with department managers to ensure training aligns with operational needs and guest expectations.
• Act as a learning ambassador to foster a positive and proactive training culture.
• Provide ongoing coaching support and development of Departmental Trainers and Leaders to ensure consistent and quality on the job training.
• Conduct needs analysis in line with LQA and Forbes standards and Mystery shopper and audit requirements Assess training needs through surveys interviews performance evaluations and consultation with department heads.
• Create and conducting innovative bite size training as identified Design implement and manage comprehensive training programs aligned with hotel goals and brand standards.
• Work closely with Departmental Leaders and Senior Managers in the development of specific action plans to address issues and concerns identified in observation and colleague engagement feedback.
• Create and maintain a property knowledge bank for all department training manuals standard operating procedures job task checklists department onboarding training plans.
• Manage the implementation and execution of Job Task Checklists and follow up ensuring consistent high standards across all departments to ensure a 100% completion of Job Task Checklists for all colleagues.
• Be active in monitoring the operations and ensure operational presence to observe identify training needs and validate training and program implementation effectiveness.
• Support Talent & Culture team with on-boarding facilitation corporate training programs when required Develop onboarding programs for new hires ensuring a smooth integration into the hotels service culture.
• Ensure all new hire departmental orientation is effectively completed actively monitor and check in with new hires.
• Create and maintain an annual and up-to-date monthly training calendar.
• Maintain accurate records of employee training and certifications.

Qualifications :

Your experience and skills include:

• Previous operational hospitality experience minimum 2 years is required previous leadership experience is a strong asset.
• Proven facilitation skills.
• Bachelors degree or diploma in Human Resources or Hospitality Management or Education will be an asset.
• Experience in hotel operations and service excellence.
• Computer literacy and excellent skills with all Microsoft Window applications required.
• Ability to be independent to drive key initiatives while working cohesively as part of a larger team.
• Exceptionally organized disciplined proactive and innovative.
• Proven experience with creating and executing full-cycle processes.
• Strong interpersonal and communication skills both verbal and written with the ability to build strong relationships with peers and stakeholders.
• Driven and energetic self-starter who thrives on a challenge.

Additional Information :

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Your team and working environment: Welcome to Canadas Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria British Columbia. This is the best of all worlds where contrast meets distinction opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. This award-winning Victoria hotel and National Historic Site is an alluring blend of classic and contemporary vintage and cutting-edge: Where Modern meets Iconic. Come join our wonderful team of hospitality experts!

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESS

Remote Work :

No

Employment Type :

Full-time