Royal Service Agent (Front Office)
Royal Service Agent (Front Office)
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Job Description
We are seeking for a dedicated and personable professional to join our team as a Royal Service this vital role you will be the first point of contact for our guests handling inquiries and requests with exceptional care and efficiency. If you excel in problem-solving communication and building relationships this position offers an exciting opportunity to contribute to a premier guest experience. Join us and be part of a dynamic team committed to excellence in hospitality.
Starting Rate: $19.59 per hour
We recognize tenure through our compensation. Hourly rates increase after six months and yearly to three years. At three years the pay rate for this role would be $24.93.
Job Duties Include:
- Proudly promote the hotel facilities looking for opportunities to enhance and add a personalized experience
- Processing all external and internal calls by redirecting calls or directly assisting the caller.
- Taking ownership of the callers requests or complaints and ensuring follow-up according to the hotels standards.
- Maintaining knowledge and awareness of all departments within the hotel in particular Housekeeping Maintenance Resort Activities Guests Services and Food & Beverage.
- Maintaining accurate records of guest calls to maintain data integrity.
- Maintaining knowledge of the hotels emergency procedures and dispatching as required.
Qualifications :
Your Skills & Qualifications:
- High School diploma
- Must be legally able to work in Canada
- Service focused personality is essential
- Prior experience working with Opera or a related system an asset
- Fluency in English; additional languages are a plus
- Comfortable sitting for long periods of the day
Additional Information :
Job Perks & Benefits:
- Subsidized staff accommodation provided on-site for full time status employees
- One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
- Comprehensive benefits package (Medical Vision & Dental) including extended benefits like; Mental Health Orthodontics Fertility Drugs and Gender Affirmation for full time permanent status employees
- Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
- Access to the Mountain Explorer Travel Program exclusive room rates for colleagues which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise Jasper & Whistler
- Discounts while using our resorts Food & Beverage Outlets Fitness Centre Spa and Fairmont Banff Springs Golf Courses
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
APPLY TODAY: Whether youre just launching your career or looking for a new adventure we invite you to visit to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!
We encourage you to let us know if you require any accommodations through the application/recruitment process and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence:
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
