Bilingual Royal Service Agent (Full-Time)
Bilingual Royal Service Agent (Full-Time)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Reporting to the Royal Service & Loyalty Manager responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional friendly and engaging service to our internal and external guests
- Process all external and internal calls either by redirecting calls or assisting the caller
- Take ownership of the callers request and ensure follow up according to the hotels standards
- Have a sufficient working knowledge of all departments
- Serve as a liaison for Guests requiring information relating to all aspects of the hotel
- Deliver and program wake up calls for guests
- Send Secure Pay forms upon request
- Maintain and ensure all guestroom telephones are in operating condition
- Responsible for organizing daily amenity report and same day amenity requests
- Take in-room dining food & beverage orders
- Take dining reservations for our restaurants and answer questions regarding menu items and special dining events in an informative and helpful way
- Create bills and post to guest accounts
- Maintain proper telephone etiquette at all times
- Have full knowledge of the hotels emergency procedures
- Follow department policies procedures service standards and safety policies
- Assist in the training of new colleagues
- Other duties as assigned by the Royal Service and Loyalty Manager
Qualifications :
- Available to work overnight shifts
- Fluent in both official languages
- Previous related experience
- Previous Point of Sale system experience preferred
- Must have Smart Serve certificate
- Food and Beverage experience is a strong asset
- Ability to function effectively in emergency situations
- Must possess outstanding guest services skills
- Highly responsible and reliable
- Must have excellent telephone manners and experience
- Strong familiarity with computers - Must be able to type 40 words per min
- Strong team player and self-reliant
Additional Information :
Physical Aspects of Position (include but are not limited to):
- Sitting throughout shift and occasional lifting and carrying up to 20 lbs
Fairmont Chteau Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations please notify us.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESS
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
