Customer Service Agent
Customer Service Agent
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Salary Not Disclosed
1 Vacancy
Job Description
BlueCare Customer Service Agent Community Sales
Rewarding Casual contact centre opportunities making a difference in your local community.
$31.94 p/h Casual loading Access to discounts entertainment insurance hospital admission
Caboolture location. Monday to Friday 8am to 5pm operating hours
Make a meaningful difference with BlueCare
Were looking for a service driven and passionate Customer Service Agents to join our Customer Service Centre. Are you someone who want to make the world a little better through small moments that leave big impacts. To build meaningful relationships and make a difference in the lives of others.
An integral part of our big-hearted BlueCare team as aCustomer Service Agentyoull be encouraged to grow develop and feel empowered to make the everyday easier for the people we care so passionately about.
Lets make a meaningful difference together.
Your part in the BlueCare team
We are looking for a customer service driven Agent to join our community referral sales teams. A specialist team within our contact centre youll be accountable for managing the incoming referrals and enquiries for new and existing customers seeking to receive our Community Services. A high-volume role you will be processing incoming referrals from government sites including My Aged Care portal industry partners hospitals and GPs.
Liaising with our community services team across Queensland youll work with clients or their representatives to review their request for services discuss options update information and schedule visitations.
What makes a difference for us
Significant experience in a customer service centre environment.
Well developed communication skills in order to offer support and elicit customer needs.
Demonstrated problem solving skills.
Ability to multi task in a fast-paced environment.
Proven ability to positively contribute to and work as part of a dynamic team whilst able to operate independently to achieve key performance indicators.
Sound knowledge and use of computer software packages.
Employee Benefits:
Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15900) and meal entertainment (up to $2650) per annum
A recognition and rewards platform providing employee discounts at hundreds of retailers including everyday expenses holidays health insurance annual awards celebration wellbeing and employee assistance programs
12 weeks paid parental leave and 2 weeks paid partner leave available after 6 months service in addition to the government scheme
Diversity and inclusive leave offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year Diwali Ramadan NAIDOC weeks and other significant cultural events
Career development opportunitieswith one of the most trusted community and residential care providers in Australia to challenge yourself grow and make a meaningful difference
BlueCare is proudly part of the UnitingCare Family wed love you to be too
Joining the states largest network of aged care workers with its over 8000 strong bright team in blue youll also be welcomed as part of the UnitingCare family. With more than 16500 staff and 9000 volunteers across our brands ofBlueCare Lifeline ARRCS The Wesley Hospital Buderim Private Hospital St Stephens Hospital and St Andrews War Memorial Hospitalyou are part of something bigger. Our team are compassionate inclusive and committed to the work we do helping people live life in all its fullness.
Child safe Child friendly
UnitingCare is committed to being a Child Safe Child Friendly organisation and will:
Provide welcoming safe & nurturing services for children
Implement measures to prevent child abuse and neglect within our services
Appropriately and immediately address child abuse and neglect if it does occur
Diversity & Inclusion
Our approach is simpleeverybody iswelcome here. At UnitingCare diversity is at the core of our who we are our mission and our are committed to providing equal opportunities to all employees no matter their sex race culture sexual orientation disability or gender identity.Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.For additional support and to meet our RAP Team email
Safe workplace
We work hard to make our services welcoming and safe for every person. We are united in keeping children young people and the elderly safe from harm within our services workplaces and the communities we support. We are committed to speaking up loudly for their safety.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
