UX Researcher, Product
UX Researcher, Product
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Job Description
About SimpliSafe
Were a high-tech home security company thats passionate about protecting the life youve built with our mission of keeping Every Home Secure. Weve created a culture here that cares just as deeply about the career youre building. Ours is a no-ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those we protect. We dont just want you to work here. We want you to grow and thrive here.
Over the past decade weve quietly transformed home security from an outdated unfriendly industry into something elegant thoughtful and beautifully designed. We put our customers at the center of everything we do. We care deeply about their experience and we constantly try to delight them with innovative products and services that are fairly priced. Our top ratings in the App/Play store are a clear validation of our commitment to customer experience. Plus CNET Wirecutter and PCMag all named us their Editors Choice for home security.
Were embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days typically Tuesdays or Wednesdays and Thursdays to work together in person and teams can choose where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done.
Why Are We Hiring
Well were growing and thriving! So we need smart talented and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure.
SimpliSafe is seeking a UX Researcher for our Product team. This role is a great opportunity to influence and contribute to our apps hardware and service initiatives. Our UX research team is designing for a diversity of human needs for emotional and physical well-being in the area of home security and delivering services. You will use various qualitative and quantitative methods to accomplish our goals including planning conducting and synthesizing exploratory foundational and evaluative research to identify consumer insights to guide the product user experience direction.
What Youll Do
- Take ownership of mid-sized UX projects executing with significant autonomy after initial direction.
- Proactively build and maintain strong relationships with cross-functional teams including UX Product and Engineering.
- Adapt to project scope playing both supportive and lead roles as needed.
- Consistently contribute to projects demonstrating strong communication and collaboration skills.
- Present and deliver research insights and actionable recommendations with some oversight confidently articulating decision-making rationale to team members.
- Demonstrate a deep understanding of the users journey and its impact on deliverables.
- Execute and improve research processes showcasing strong and capable engagement in standard design methodologies.
- Use data to confidently communicate design decisions rationales and UX improvements that deliver measurable business impact to team members and stakeholders.
What Youll Need to be Successful
- A seasoned UX professional with experience using a variety of qualitative research methodologies e.g. one-on-one interviews usability testing surveys ethnographic-style fieldwork and workshop facilitation
- Proven track record of consistent and effective contributions to UX projects.
- Strong communication and presentation skills with an attention to detail.
- Experience using AI to assist throughout the research process; including research planning scripts data collection and analysis.
- Expertise with research tools such as Qualtrics Dovetail and Google Forms.
Preferred
- Experience working closely with UX Designers UX Content Strategists PMs Engineers CX and other cross-functional teams.
- Experience working on research at the intersection of hardware software and service design; ideally for digital consumer products and service delivery.
- Degree in a human behavior-related field such as Psychology Human-Computer Interaction Sociology Communication Information Science Economics or Computer Science.
- Deep professional experience in applied research outside of academic training. This might include ethnographic-style fieldwork design research UX research journalism etc.
- Willingness to travel once or twice per year to SimpliSafes satellite offices in Richmond VA.
What Values Youll Share
- Customer Obsessed - Building deep empathy for our customers putting them at the core of our work and developing strong long-term relationships with them.
- Aim High - Always challenging ourselves and others to raise the bar.
- No Ego - Maintaining a no job too small attitude and an open inclusive and humble style.
- One Team - Taking a highly collaborative approach to achieving success.
- Lift As We Climb - Investing in developing others and helping others around us succeed.
- Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment.
What We Offer
- A mission- and values-driven culture and a safe inclusive environment where you can build grow and thrive
- A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families (For more information on our total rewards please click here)
- Free SimpliSafe system and professional monitoring for your home.
- Employee Resource Groups (ERGs) that bring people together give opportunities to network mentor and develop and advocate for change.
We wholeheartedly embrace and actively seek applications from all individuals no matter how they identify. We are committed to cultivating a diverse and inclusive workplace and we believe our work is enriched when we incorporate a multitude of perspectives backgrounds and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process to perform the essential functions of a position or to receive other benefits and privileges of employment please contact
Employment Type
Full Time
