IT Manager, Ops Tech Solutions (OTS)
IT Manager, Ops Tech Solutions (OTS)
Posted on :
30-07-2025
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1 Vacancy
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Job Description
Operations is at the heart of Amazon business. We are known for our speed accuracy and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide every day. OTS provides 24x7 global IT support to Amazon Operations including Fulfillment Sortation Logistics and Last Mile. We also provide operational support on behalf of key partners including Amazon Fulfillment Technologies OpsTech Infrastructure Engineering Amazon Robotics Amazon Warehouse Control Systems and Amazon Lockers.
Together we take ownership for what we do whether supporting IT infrastructure developing new technology in-house launching a new Amazon Fulfillment Center or delighting our customers by delivering packages directly to them.
When we hire you at Amazon we hire for the future. With unlimited career opportunities Amazon invests in ensuring our teams are consistently inspired constantly learning from each other and are creatively contributing to our next big idea. You will be surrounded by the best innovators of our time. We value diversity! See why diversity is important to us at We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Your role as a leader will be to confront obstacles others avoid and create a team that embodies our leadership principles.
About The Role
You will be leading a team of IT professionals with various skill sets to provide truly innovative technical support to Amazons Operations team who fulfill our customer promises millions of times a day. The technology varies between our different facilities but Amazons core IT infrastructure is fully redundant and relies upon top tier vendor hardware networked over fiber optic copper and wireless topologies. Your internal customers whether human robotic or mechanical use mobile computing devices thin clients integrated computer and PCs running Windows Linux and Android operating systems to virtually and physically move e-commerce items from our suppliers into our fulfillment centers shelves from those shelves into packaging those packages into cars trucks and airplanes for delivery to front doors around the world.
What Do We Offer
Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1 and up to 20 weeks of paid parental leave. If youre not in it for those perks here is one more: we dont wear suits and ties! Come as you are because jeans t-shirts sneakers and sometimes a neon safety vest will be your daily outfit. Learn more about Amazon in Andy Jassys most recent letter to shareholders at job responsibilities
Key job responsibilities
Inclusively hire train and develop a team of IT professionals.
Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
Interact with management and staff to provide technical assistance for continuous improvement of IT solutions.
Establish and maintain a positive productive relationship with operational partners and staff.
Lead infrastructure builds in new facilities.
Plan organize schedule and supervise the day-to-day technical support activities including troubleshooting customer service issues approvals and installations.
Measure monitor and maintain teams ability to meet or exceed contact and resolution Service Level Agreements (SLA).
Develop and maintain policies procedures and processes.
Oversee management of equipment and parts inventory.
Create manage and support recognition and communication programs.
Travel up to 30%.
- 5 years of developing a team of technical professionals across multiple locations experience
- 2 years of leading technology teams as a information technology operations manager experience
- Bachelors degree or 4 years of professional or military experience
- Knowledge of Linux or Unix systems administration
- Knowledge of hardware architectures
- Experience with system management tools and client/server environments
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $105100/year in our lowest geographic market up to $185000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Together we take ownership for what we do whether supporting IT infrastructure developing new technology in-house launching a new Amazon Fulfillment Center or delighting our customers by delivering packages directly to them.
When we hire you at Amazon we hire for the future. With unlimited career opportunities Amazon invests in ensuring our teams are consistently inspired constantly learning from each other and are creatively contributing to our next big idea. You will be surrounded by the best innovators of our time. We value diversity! See why diversity is important to us at We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Your role as a leader will be to confront obstacles others avoid and create a team that embodies our leadership principles.
About The Role
You will be leading a team of IT professionals with various skill sets to provide truly innovative technical support to Amazons Operations team who fulfill our customer promises millions of times a day. The technology varies between our different facilities but Amazons core IT infrastructure is fully redundant and relies upon top tier vendor hardware networked over fiber optic copper and wireless topologies. Your internal customers whether human robotic or mechanical use mobile computing devices thin clients integrated computer and PCs running Windows Linux and Android operating systems to virtually and physically move e-commerce items from our suppliers into our fulfillment centers shelves from those shelves into packaging those packages into cars trucks and airplanes for delivery to front doors around the world.
What Do We Offer
Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1 and up to 20 weeks of paid parental leave. If youre not in it for those perks here is one more: we dont wear suits and ties! Come as you are because jeans t-shirts sneakers and sometimes a neon safety vest will be your daily outfit. Learn more about Amazon in Andy Jassys most recent letter to shareholders at job responsibilities
Key job responsibilities
Inclusively hire train and develop a team of IT professionals.
Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
Interact with management and staff to provide technical assistance for continuous improvement of IT solutions.
Establish and maintain a positive productive relationship with operational partners and staff.
Lead infrastructure builds in new facilities.
Plan organize schedule and supervise the day-to-day technical support activities including troubleshooting customer service issues approvals and installations.
Measure monitor and maintain teams ability to meet or exceed contact and resolution Service Level Agreements (SLA).
Develop and maintain policies procedures and processes.
Oversee management of equipment and parts inventory.
Create manage and support recognition and communication programs.
Travel up to 30%.
- 5 years of developing a team of technical professionals across multiple locations experience
- 2 years of leading technology teams as a information technology operations manager experience
- Bachelors degree or 4 years of professional or military experience
- Knowledge of Linux or Unix systems administration
- Knowledge of hardware architectures
- Experience with system management tools and client/server environments
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $105100/year in our lowest geographic market up to $185000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Department / Functional Area
Key Skills
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