Sales and Customer Service Lead - MNC Professional Services Firm
Sales and Customer Service Lead - MNC Professional Services Firm
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Job Description
Key Responsibilities:
1. Market Analysis & Strategy Development
- Study and understand the tannery market place in India with a specific focus on Ambur Vaniyambadi Ranipet.
- Develop and implement a sales strategy aligned with budget and growth targets.
- Identify and engage relevant tannery partners to present Technology and close sales deals.
2. Business Development & Sales
- Secure long-term supply and service contracts for India.
- Target: QSM to sign contracts with a specified number of sizeable tanneries in to ensure India reaches breakeven in H2 2025. 5 new Tanneries in H2
- Expand the customer base to position as a key supplier to tanneries in and other locations in India.
- Sales communication is key providing feedback and information to enable content creation through multiple formats. Understanding and responding to Voice of the Customer (VOC)
3. Co-ordination attendance and presentation at key conferences and forums
- Trade Shows
- Working with local leather and chemical councils
4. Customer Onboarding & Growth Management
- Collaborate with the India team to onboard new customers ensuring a smooth transition from trial to full-scale operations.
- Support customers through each stage of growth from initial trials to full ramp-up; providing rewards for each stage
5. Customer Service & Relationship Management
- Provide and manage total customer service for both new and existing clients.
- Ensure seamless transition from trial phases (T1 through R2 to full-scale operations.
- Set and manage targets suspense dates and incentives (e.g. trophies certificates) to drive customer progress and satisfaction.
6. Financial Management & Budgeting
- Work closely with Finance to update and monitor budget figures for India.
- Ensure success in achieving budgeted financial targets.
7. Ad-Hoc Support & Special Initiatives
- Provide support for other initiatives as requested contributing to broader business objectives.
Candidates Profile:
- Minimum of 10 years in Leather Marketing
- Experience in B2B sales contract negotiation and market expansion.
- Familiarity with the tannery industry in India is a must
Educational qualification : or) or MBA
Market Analysis,Strategy Development,Business Development,Sales ,Growth Management,Customer Onboarding,Customer Service & Relationship Management,Financial Management & Budgeting
Employment Type
Full Time
