Annex Greeter

Columbus House Inc.

Job Posting: Part Time FLSA Non-Exempt Non-Essential

Annex Greeter

VEVRAA Federal Contractor: Priority Referrals of Protected Veterans Requested

Company Overview & Mission

Columbus House opened its doors in 1982 to provide services for men and women at least 18 years of age. Our goals quickly broadened from the mere provisionof food and shelter and simple survival to understanding and working toward overcoming the problems which cause people to become homeless.

Columbus House along with its core of loyal supporters friends and volunteers has remained committed to fulfilling its mission: To serve people experiencing homelessness or at imminent risk by providing life-saving outreach shelter and housing and by fostering their personal growth and independence. We advocate for and create affordable housing to end homelessness in our communities.

Purpose

Under the direction of the Senior Manager of Outreach & Engagement the Greeter seeks

to create and maintain a positive welcoming atmosphere reflective of the core Trauma

Informed Care Values of SAFETY TRUSTWORTHINESS CHOICE

COLLABORATION and EMPOWERMENT. The Greeter is the first point of contact

for all visitors to the Annexs programs: Outreach and Engagement Pathways to

Independence and Shelter Case managers and performs various office functions in

support of program staff.

Qualifications Knowledge Skills and Abilities

High School graduate or equivalent. Excellent customer service skills. Demonstrated the

ability to manage motivate and interact with homeless clients. Aware of and comfortable

dealing with mental health substance abuse and dual diagnosis issues. Commitment to

confidentiality proper boundaries and universal precautions. Organized yet flexible while

able to employ recovery language as appropriate. Computer literate with proficiency in

common desktop applications. Must be respectful non-judgmental compassionate and

empathetic towards others. Culturally competent with the capacity to work within a team

and foster teamwork. Able to meet all documentation requirements. Bi-lingual

English/Spanish preferred.

Responsibilities

Supervise access into Annex building via calls from outdoor electronic callbox and or

manually answering door when necessary to clients and guests. Facilitate and maintain a

positive peaceful and welcoming atmosphere as the first point of contact. Provide

customer service to clients visitors case managers and program managers. Respond to

client requests with patience and respect. Serve as a point of contact for information

concerning the activities of the office and respond to all inquiries within established

guidelines. Notify appropriate staff when clients appear for scheduled meetings. Inform

clients of staff absences and take messages for absent staff. Reschedule appointments for

clients when necessary. Answer calls at the front desk and direct them to appropriate staff

members. Maintain daily sign-in sheets and coordinate phone use for clients if

appropriate. Keep adequate supplies in the toiletries closet for clients. Coordinate and

maintain list for client showers. Ensure towels are distributed to clients and returned for

laundering; distribute toiletry supplies and when available underwear and restock as

needed. Coordinate bathroom use for clients. Receive and distribute mail to staff post

boxes. Order supplies monthly for all Annex housed programs including but not limited

to: Outreach & Engagement Pathways to Independence and Shelter Case Managers.

Schedule conference rooms use for Annex programs and agency partners of Columbus

House. Perform additional responsibilities and related tasks as requested.

Supervised by: Chief Program Officer

Salary:$17.00 to $19.00 based on experience

Schedule: Monday through Friday 10am- 2pm

Please send your resume and a cover letter to Human Resources Generalist Columbus House Inc. 586 Ella Grasso Boulevard P.O. Box 7093 New Haven CT. 06519 or fax to or email to or apply at

Equal Opportunity/Affirmative Action Employer: Protected Veterans and Individuals with Disabilities Encouraged to Apply