Opportunities: Licensing Officer (Inspector (General) 1(A)(B))
Opportunities: Licensing Officer (Inspector (General) 1(A)(B))
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Job Description
Competition # :46620
Department:Service Nova Scotia
Location:DARTMOUTH
Type of Employment:Permanent
Union Status:NSGEU - NSPG
Closing Date:07-Aug-25(Applications are accepted until 11:59 PM Atlantic Time)
About Us
At Service Nova Scotia we impact every citizen business and municipality in Nova Nova Scotias mission is to design and deliver programs and services to meet the needs of our clients and the public good through a culture of excellence. Service.
Nova Scotias visionis to be a recognized leader in service and public protection that delivers trusted accessible modern programs and contributes to Nova Scotia as a safe and desirable place to live work and do business.
The Alcohol Gaming Fuel and Tobacco (AGFT) Division of Service Nova Scotia is the regulatory bodycharged with administering Part II of the Gaming Control Act parts of the Liquor Control Act and the Theatres and Amusements Act. The AGFT issues approximately 13000 licenses annually and provides counter service to approximately 3100 annually. Service standards dictate that licenses and registrations be processed within 10 business days.
About Our Opportunity
Under general supervision of the Senior Licensing Officers) and Managers) Licensing and/or Registration the Licensing Officer (LO) determines the eligibility of various applications and is responsible for the processing of ticket lottery non-permanent liquor permanent liquor bingo and amusement applications. The LO ensures compliance with the Gaming Control Act Liquor Control Act Theatres and Amusements Act Smoke Free Places Act and subsequent regulations guidelines and policies including the Criminal Code of Canada.
AGFTD issues approximately 13000 licenses annually
AGFTD provides in counter service to approximately 3100 annually.
Service standards dictate that licenses and registrations be processed within service standards of 10 business days.
The LO contributes to revenues of approximately $300k per fiscal year.
Primary Accountabilities
- Provide professional customer service functions by telephone mail email and in person counter service; liaise with stakeholders to ensure necessary documentation is obtained to meet the legislative and procedural requirements of a license or registration.
- The LO is responsible to review approve or deny licenses permits and registrations in accordance with legislation policies and operational procedures of the Division.
- The LO is responsible for accurate data entry processing and issuance of gaming registration permanent liquor non-permanent liquor Video Lottery Terminals and amusement applications for licenses and imposing applicable conditions and collection of associated fees including outstanding fees.
- The LO liaises with licensees obtains outstanding information explains license conditions and answers questions pertaining to licensing under the Gaming Control Liquor Control Theatre and Amusements Acts and the Criminal Code of Canada.
- The LO is responsible for day-end reconciliation of cash and cheques responsible to provide reports on fees and notify clients of any outstanding fees and ensure that the correct fees are collected prior to issuance of subsequent licenses.
- May assist in formulating and recommending policies guidelines process documents updates to applications and other operational documents.
Qualifications and Experience
As the successful candidate you must have 5 years of related experience; or an equivalent combination of training and experience may be acceptable.
The incumbent requires a high level of communication skills (both verbal and written) diplomacy resourcefulness organizational skills and the ability to work with minimum supervision. This position also requires the ability to analyze and interpret legislation extract and apply licensing requirements assist with licensing applications and apply legislative provisions to various business operators. It is important that the incumbent maintain a consistent professional attitude. A high degree of judgement and accuracy is necessary to ensure completeness of applications and assessing accompanying documentation against regulations polices and or procedures. The incumbent is responsible to obtain and maintain a level Ill security clearance for the duration of their employ. Experience working with AMANDA would be considered an asset.
To be successful in this position the incumbent will regularly need to read and interpret legislation and operational procedures comprehend and disseminate sensitive information regarding licensing and registration applications. Specifically the LO is responsible to liaise with applicants/licensees on a regular basis regarding the application process.
This position involves a high volume of work and meeting event addition the collection and maintenance of sensitive information is required. LO will adhere to frequent deadlines and multi-tasking. LO may need to notify applicants their application has been denied. There may be times when the LO will be dealing with contentious and sensitive issues. There may on occasion be a need to present findings at an appeal hearing.
Equivalency
An equivalent combination of training education and experience will be considered. Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.
Benefits
Based on the employment status and union agreement the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan Health Dental Life Insurance General illness Short- and Long-Term Disability Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings click here: Benefits for government employees.
Working Conditions
A significant amount of time may be spent sitting in a comfortable position with frequent opportunities to move about. Occasionally lifts/moves light objects suchasoffice supplies equipment and boxes of files.
Additional Information
This is a permanent full-time position based in Dartmouth Nova Scotia.
What We Offer
- Career development where you have access to career guidance tools resources and ongoing training for every stage of your career
- Engaging workplace: our employees feel valued respected connected and tuned in we have forward-thinking policies and strategies
- Countless career paths
- Department specific flexible working schedules
Pay Grade: TE 16- TE 18
Salary Range: $1735.60- $2189.32Bi-Weekly
Employment Equity Statement:
Our goal is to be a diverse workforce that is representative at all job levels of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy and we welcome applications from Indigenous People African Nova Scotians and Other Racially Visible Persons Persons with Disabilities and Womenin occupations or positions where they are under-represented. If you are a member of one of these equity groups you are encouraged to self-identify on your electronic application.
Accommodation Statement:
We are committed to providing an inclusive and accessible recruitment process. Candidates may request accommodations based on any grounds protected by the Human Rights you require an accommodation throughout the recruitment process please contact us at
This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office employees must apply correctly via this link:
Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant and will only be included if external applications are pursued.
External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.
Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials the results of which must be satisfactory to the employer. We thank all applicants for the interest however only those selected for an interview will be contacted. All questions and concernsmay be directed to
Required Experience:
Unclear Seniority
Employment Type
Full-Time
