PEAK - Contact Center Specialist DDSD
PEAK - Contact Center Specialist DDSD
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Salary Not Disclosed
1 Vacancy
Job Description
This position is being filled through OUs PEAK Temporary Staffing Services.
Join the Center for Public Management (OU CPM) at the University of Oklahoma and be part of a team dedicated to making a daily impact in the lives of Oklahomans. Located within the College of Continuing Education OU CPM specializes in providing training research and consulting to enhance the efficiency and effectiveness of public sector agencies staff and community partners. Our focus is not only on professional and programmatic development but also on fostering a culture of growth and opportunity since 1994.
If making a meaningful difference in public service excites you OU CPM is where your passion meets purpose. Developmental Disability Services (DDS) serves this most vulnerable Oklahoman population through the waiver service.
Duties include but are not limited to:
- Providing comprehensive customer assistance through inbound phone support by conducting initial assessment research and resolution.
- Identifies customer needs clarifies information researches the issue and provides solutions or alternatives.
- Navigating case management and database systems ensuring client confidentiality is maintained.
- Maintaining case management systems by documenting any required follow-up and contact outcomes.
- Performs various duties as needed to successfully fulfill the function of this position
**This position may be eligible for permanent placement and remote or hybrid work.**
Required Attachments
Documents required for this position are listed under the Required Attachments section of this job listing. You will be required to upload and attach these documents in the application process.
Required Education: High School Diploma or GED AND:
- 6 months experience in customer service or at a call center.
Skills:
- Basic computer skills.
- Ability to communicate verbally and in writing.
- Ability to understand written material and instructions.
- Excellent customer service skills.
- Detail oriented.
- Ability to research information to obtain an answer or solution to a problem in a timely manner.
Certifications:
- None
Advertised Physical/Environmental Requirements:
- Ability to sit and talk for prolonged periods.
- Hand and finger dexterity.
- Engage in repetitive motion of the wrist hand and fingers.
- Office Environment.
Supervision:None
Departmental Preferences:
- 24 months professional experience in education technical assistance social services contact center and/or general office duties.
- Ability to multi-task and deal with stressful situations
- Bilingual fluency in Spanish/English languages
- Experience working in a contact center environment
- Excel
- Medical experience
Equal Employment Opportunity Statement
The University in compliance with all applicable federal and state laws and regulations does not discriminate on the basis of race color national origin sex sexual orientation marital status genetic information gender identity/expression (consistent with applicable law) age (40 or older) religion disability political beliefs or status as a veteran in any of its policies practices or procedures. This includes but is not limited to admissions employment housing financial aid and educational services.
Why You Belong at the University of Oklahoma
The University of Oklahoma values our communitys unique talents perspectives and experiences. At OU we aspire to harness our innovation creativity and collaboration for the advancement of people everywhere. You Belong Here!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
