F&B Hostess (Russian Speaker)
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Job Description
Shangri-La Barr Al Jissah Muscat Sultanate of Oman
Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman Shangri-Las Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites. The resort also features 22 Food and Beverage outlets 1056 sqm ballroom with 8 breakout rooms wide variety of recreational facilities and a spa with 12 treatment villas.
Job Purpose:
The Food & Beverage Hostess is responsible for creating a warm and welcoming first impression for guests. She ensures smooth guest seating manages reservations and supports the team in delivering excellent service to enhance the guest dining experience.
As F&B Hostess you are expected to:
- Greeting guests warmly and courteously as they enter the venue.
- Escort guests to tables and present menus.
- Manage table assignments and waiting lists using the reservation system.
- Accommodate special seating requests whenever possible.
- Answer telephone calls and respond to guest inquiries in a professional manner.
- Take and confirm reservations ensuring accuracy in guest information.
- Communicate effectively with restaurant staff regarding guest preferences and special requests.
- Maintain a neat well-groomed and professional appearance at all times.
- Monitor dining room activity to ensure efficient seating and guest satisfaction.
- Thank guests upon departure and invite them to return.
- Keep records of guest preferences and feedback.
- Assist in preparing reports on guest volume and feedback for management.
- Maintain cleanliness and order at the hostess station and entrance area.
- Work closely with waitstaff kitchen and management to ensure seamless service.
- Support the restaurant team during peak hours and special events.
- Qualifications:
- Previous experience in a customer service or hospitality role preferred.
- Fluent in English and Russian
- Knowledge of reservation systems is an advantage.
Employment Type
Full-Time
