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Job Description
Job Description:
20 years of experience in SAP Managed Cloud and hosting domain
About 10-15 years of Basis Administration/Hosting/Data Center operations experience
About 5-8 years of progressive leadership experience
Broad and deep working experience in multiple and newer SAP technologies
Experience and working relationships with hyper-scalers - AWS Azure GCP
Manage outsourced hosting vendors and ensure collaboration within teams for customer success
Handle escalations beyond regional delivery managers working with counterparts and/or customers
Participation in multi-landscape design solutions architecture recommendations and client strategies
for continuous improvement.
Create strategic roadmap for SAP applications/Digitalization and infrastructure in an enterprise IT
environment
Manage reporting and resolution of issues risks and dependencies proactively identifying potential
planning gaps suggesting mitigations to risks actions to close issues or complete open items
Well-versed in multiple facets of the SAP Ecosystem; resolves complex inter and intra-platform issues.
Ensures both the Managed Cloud and AMS Basis Teams operate as one following the same standard
operating processes and procedures.
Supports the workload management and shifting of workloads between both the Managed Cloud and
AMS Basis Teams.
Responsible of ensuring all Managed Services Basis Teams adhere to contractual service level
agreements in responding to alerts customer requests and other SLA requirements.
Recommends assists in implementation of and ensures compliance with the policies and procedures
affecting the delivery of Basis services to all itelligence customers.
Assists in the hiring and retention of the Basis Administrators that make the Managed Services Basis
Teams.
Participates and helps mitigate customer escalations related to the Basis Services being delivered by
the Managed Services Basis Teams.
NTT DATA Business Solutions Private Limited Plot no. 4 Soft Sol Tower 2 Third Floor Software Units Layout Madhapur Hi-Tech
City Hyderabad - 500081 Telangana. India
Provides coaching and support to their team members in areas such as technical problem solving
workload management and soft skills.
Well versed with ITIL standards
Manages projects effectively to obtain targeted business outcomes.
Contributes effectively to estimating and comparing financial impacts of technology solutions.
Provide guidance to team during high-level architecture system sizing and infrastructure
requirements definition for future state SAP landscapes
Works collaboratively with a diverse team in a globally distributed organization
Provide thought leadership and continuous improvement ideas for defining and achieving objectives
Coordinate with the team to ensure that PMO standard toolkits and methodologies are being adopted
and maintained
Strong proponent of automation and hand-on experience is a plus
Good command of Microsoft office suite of tools strong experience with MS Project Excel and
PowerPoint
Bachelors degree required; ITIL certification and PMP certification definitely a plus
Flexible to Travel based on the project need for a long term.
Job Location - Bangalore and Hyderabad
General
Strong executive presence and ability to interact at various levels
Leadership through communication coaching and mentoring to achieve collective success
Excellent facilitation skills to build relationships and foster trust at all organizational levels
Excellent soft skills and verbal and written communication skills
Proven ability to transfer knowledge and stay aware of current trends and technical advancements
Able to link the business wish to an IT solution
Passionate about SAP ready to learn and grow
We transform. SAP solutions into Value
For any questions related to Job Description you may connect with below specified contact from Recruiting.
Recruiter Name:Antonette Nirisha
Recruiter Email ID:
NTT DATA Business Solutions is a fast-growing international IT company and one of the worlds leading SAP partners. We are a full service provider delivering everything from business consulting to implementation of SAP solutions including hosting services and support.
Required Experience:
Manager
Employment Type
Full Time
