Neighbourhood Officer (12 month FTC)

Were VIVID! We offer a vibrant friendly inclusive culture that supports develops and attracts the best people!

Were recruiting for aNeighbourhood Officerto join our team on a12-month fixed termbasis. This is afull time role working 37 hours a week. This role will be contractually based out of ourPortsmouth office and covers Southamptonand the surroundingSouth Hampshirearea. This is a remote working role so youll mostly be out & about within the community in your designated patch!

Want to know what we can offer you

• 26 days holiday (plus bank holidays) pro rata with the opportunity to buy or sell annual leave
• A productivity-related bonus scheme to enhance your take-home
• A generous contributory pension of 6%. Well match employee contributions between 7% and 10%
• Life assurance paid at x 3 annual salary
• Private medical insurance
• Health care cash plan called Medicash
• Enhanced pay for maternity paternity adoption and shared parental leave
• Access to counselling legal and financial information
• Electric car scheme
• Huge variety of in-house & e-learning courses and a range of coaching and mentoring programmes

Heres the facts about the role:

As a neighbourhood officer youll be main contact for your customers within your patch. As their go-to person they can talk to you about a range of matters in relation to their tenancy conditions health and safety issues rent/service charges repairs and more.

The overall aim of this role is to help create attractive safe and sustainable communities for our customers to live in. As part of this youll make sure we offer them good quality and value for money services. Youll soon get to know and understand who our customers are and be able to identify the support they may need to keep their tenancies. Youll also recognise when youll need to make referrals to the tenancy support team so that things are put in place for customers to keep & maintain their tenancies.

Were looking for someone who has a strong customer focus who can confidently handle challenging customers and any neighbour disputes. Resilience assertiveness and the ability to work under pressure are important in this role. Youll have demonstrable experience of working with the general public face to face or in a public services environment. If you have knowledge (and experience) in housing management/law then thats a bonus though were really keen to encourage people from a variety of backgrounds who can apply a range of transferable skills and a fresh approach to how we deliver a great customer experience.

Youll need to have a full current driving licence with access to a vehicle. But dont worry - mileage for part of your travel will be reimbursed each month so youll not be out of pocket! While youll have a designated patch all neighbourhood officers are expected to occasionally provide cover/support to other areas when needed.

This offer is subject to a satisfactory DBS check.

Interviews are due to take place Thursday 14 August in our Portsmouth office.

Were a leading provider of affordable homes and extensive support services in the south of England. We believe that everyone has the right to a safe and secure place to call home and from the moment customers move into their VIVID home were here to help with that and more.

Our customers have access to a wide range of tailored advice to sustain their tenancies and look after their wellbeing. We invest in our homes and communities for the long-term and this means in the quality safety and energy efficiency of existing homes and neighbourhoods with a firm focus on improving services so theyre easy to use and access by our customers.

Were addressing the shortage of affordable housing in the south building the right type of homes to meet the needs of our local communities. Were the fifth largest developer of new homes amongst housing associations in England having built over 1500 last year.

This is summed up in our vision More homes bright futures.