Service Delivery Specialist
Service Delivery Specialist
Posted on :
30-07-2025
Employer Active
1 Vacancy
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Job Description
Edelman is a voice synonymous with trust reimagining a future where the currency of communication is action. Our culture thrives on three promises: boldness is possibility empathy is progress and curiosity is momentum.
At Edelman we understand diversity equity inclusion and belonging (DEIB) transform our colleagues our company our clients and our communities. We are in relentless pursuit of an equitable and inspiring workplace that is respectful of all reflects and represents the world in which we live and fosters trust collaboration and belonging.
We are seeking a highly motivated and service-oriented Service Delivery Specialist to join our IT this role you will be the first line of support for ensuring smooth computer operations across our global network. You will play a critical part in resolving user issues maintaining technical systems and delivering an exceptional IT service experience to employees at all levels.
This opportunity is ideal for someone with a strong foundation in IT service delivery a collaborative spirit and a passion for problem-solving in a fast-paced communications-driven environment. If youre ready to bring your technical expertise and customer-first mindset to a globally recognized organization wed love to hear from you.
Skills and Qualifications
- At least 2-3 years of relevant IT Service Delivery experience with a multinational company ideally with communications marketing
- Excellent working knowledge of operating systems: Windows 11and MacOS 13 in a corporate/enterprise environment
- Excellent working knowledge of Microsoft 365 (OneDrive Teams SharePoint Outlook Word PowerPoint Excel)
- Knowledge of Help desk tools for tracking issues and resolution
- General networking and AV/Conferencing troubleshooting skills
- Excellent verbal and written communication skills with attention to detail and organizational skills. Excellent customer service skills with a willing to learn can-do attitude
- Strong professional and collaboration skills to work in a team environment
- Ability to manage simultaneous tasks/issues/tickets
- Be able to lift-up to 55 lbs. / 25kg
Responsibilities and Expectations (including but not limited to)
- Provide 5-Star Excellence in Customer Service and helpful attitude foremployees at alllevels
- Act professionally and as a collaborative peer in the globalteam
- Provide troubleshooting and maintenance on computer hardware and softwarefor Windows and Mac operatingsystems
- Provide advanced meeting room support AVtroubleshooting
- Support and train users with standard software and applications such asMicrosoft 365 (OneDrive Teams SharePoint Outlook Word PowerPointExcel
- Responsible for assigned help desk tickets tracking resolution and performingfollow-up functions to ensure customer satisfaction and SLAResolutionmanagement
- Stock control of spare equipmentinventory
- Warranty Repair RMA & recycling of disposedassets
- Assist with hardware and software upgrades ensuring things justwork.
- Ensure all communication and escalation processes arefollowed
- Ensure regular check-in and maintenance of yourKPIs
- Demonstrate behaviors consistent with Edelmans values and Code of Ethicsand BusinessConduct
- Participate in special assignments and projects asrequested
We are dedicated to building a diverse inclusive and authentic workplace so if youre excited about this role but your experience doesnt perfectly align with every qualification we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
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