Dispatch Supervisor, Life Science
Dispatch Supervisor, Life Science
Posted on :
30-07-2025
Employer Active
1 Vacancy
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Job Description
USPack is a leading logistics provider custom built for the evolving needs of businesses in todays same-day delivery world. At USPack our focus every day is to help brands and businesses win in the delivery economy. Thats why we keep our finger on the pulse of the latest trends and developments that impact our business and our customers businesses. Thats how we stay ahead. Thats how we help our customers win.
Find out more at:
At USPack we know our people set us apart. And thats why we do everything we can to invest in them and help them grow every dont put people in jobs we work with them to develop long-term career paths that are rewarding challenging and fulfilling. Weve built an inclusive culture where everyone has a voice and a sense of belonging. We value input we demand collaboration and we recognize performance. We work together we play together and we succeed together! Get on the path to a successful career that delivers more!
USPacks Benefits for Full Time positions include:
401(K)
Health Insurance
Disability/Life Insurance
Paid Time Off (PTO)
Paid Holidays
USPacks Benefits for Part Time positions include:
401(K)
Paid Sick Time
This position serves as a working supervisor and is responsible for ensuring exceptional service and supporting operational needs for Healthcare and Life Science addition to performing the full range of functions assigned to Dispatchers - including communications call taking and dispatching functions - the Dispatch Supervisor (LS Tower) also directs and supervises subordinate staff. This includes assigning and delegating work projects scheduling employees to ensure proper staffing levels are maintained performance management including work performance evaluation coaching mentoring and/or implementing corrective actions for performance and/or conduct issues
To perform this job successfully an individual must be able to perform the following essential duties satisfactorily; other duties may be assigned. The requirements listed below are representative of the knowledge skill and/or ability accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Duties and Responsibilities:
- Effectively performs full range of supervisory duties including but not limited to supervising Dispatch personnel; plans work assignments to ensure that the organizations service and production expectations are achieved.
- Ensure full compliance with healthcare regulations USPack standard operating procedures (SOPs) and customer-specific protocols related to documentation chain of custody and emergency response.
- Evaluates shift operations through personal observation of Dispatchers and recommends improvements or modifications to work practices and employee performance as appropriate.
- Evaluates Dispatchers performance and conduct and provides feedback as appropriate in accordance with company policies. Works proactively with staff to resolve performance and/or personnel issues.
- Conducts employee evaluations reviews and approves employee timesheets and investigates and resolves complaints or problems.
- Identifies issues and implements corrective actions including verbal counseling and verbal warnings; discusses need for further corrective action with Dispatch Manager and/or Human Resources as required.
- Completes a variety of reports and correspondence relating to dispatch activities in a timely manner such as service investigations root cause analysis and corrective action planning.
- Ability to apply a high level of initiative discretion and judgment.
- Must be able to work any assigned shift including day night or swing shifts including all days of the week including weekends and holidays.
- Performs all key tasks and duties of the Dispatcher.
- Perform other duties as assigned.
Qualifications - Knowledge Skills and Abilities:
- Proficient in CAD systems automated phone systems and Microsoft Office (Outlook Excel Word).
- Familiar with Independent Contractor (IC) operational guidelines.
- Knowledge of medical transport compliance including hazmat temperature control chain of custody and emergency protocols.
- Strong problem-solving and analytical skills; able to make quick sound decisions under pressure.
- Skilled in planning and prioritizing tasks in time-sensitive environments.
- Proactive and resourceful with the ability to manage competing demands independently.
- Effective communicator with strong interpersonal skills for working with drivers and healthcare clients.
- Adaptable team player who can also work independently.
- Willing to work overtime as needed.
- Ability to lift up to 25 pounds on occasion.
Qualifications - Experience Education Certificates and Licenses:
- Minimum High School diploma.
- At least three years of progressively responsible communications dispatching experience in a logistics environment or in a comparable dispatching operation.
- Experience or other qualifications that demonstrate strong decision-making skills excellent interpersonal communication and conflict resolution skills and ability to successfully supervise motivate correct train and evaluate assigned staff.
- Six Sigma Green Belt Certification preferred.
Shift Days:Tuesday through Saturday OR Sunday through Thursday on rotating basis.
Shift Hours: 1st ShiftOR 2nd shift on rotating basis(Available to work extra hours weekends and holidays preferred.)
Pay Rate:starting at $50000 salaried (Dependent upon experience level.)
Travel: 15%
At USPack our values are at the heart of everything we do every day. Theyre living breathing reminders of who we are what we do and how we should treat those around us. They guide our actions our interactions and our decisions. They are what drive us.
We are:
Driven by integrity Were driven by honesty transparency and trust. We know that actions speak louder than words. We hold ourselves to higher ethical standards that help build credibility and follow through on commitments. We believe that integrity isnt just a value its the compass that steers us toward success.
Driven by a passion for service Were driven by doing more by empowering others to succeed. Were proactive problem solvers. We live for a challenge and we love to help. We go above and beyond. For us service is more than a mindset its a way of life. Its our passion.
Driven by collaboration Were driven by common goals common understanding and uncommon communication. We start on the same page and work side-by-side building momentum and measurable progress at every step along a shared path to success.
Driven by accountability Were driven by a fierce sense of responsibility. We know the buck stops with us and we take that seriously. We hold ourselves accountable to our clients to our environment and to each other. We dont just say it we show it. We make it happen and we measure it.
Driven by innovation Were driven by whats now and whats next. For us its about never settling for the status quo. Its about staying one step ahead and embracing change. Its about pushing forward through shared ideas new approaches and new solutions to achieve things never thought possible.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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