Administrative Assistant, Sr. & Individual Services

• Answer calls from Senior and Individual Services phone line

• Assist in the preparation of quotes

• Assists team members with various claims and benefit issues.

• Review applications for missing information

• Follow-up with carriers to confirm application received and track progress

• Maintains accurate and organized account files by appropriately documenting conversations with clients and carrier representatives; updates all HUB computer systems and automated agency management systems; ensures the accuracy of data

• Make outgoing calls to clients to schedule appointments and gather information

• Order Client ID Cards

• Prepare Provider Directories

• Renew existing policy information within Broker Management System

• Research commission payments and billing issues.

• Performs other duties and projects as assigned

QUALIFICATIONS

• High School / GED

• 1-2 years of administrative experience or equivalent combination of education & experience

KNOWLEDGE / SKILLS / ABILITIES

• Ability to effectively and professionally communicate orally and in writing with internal and external customers.

• Desire to learn and grow within the insurance industry.

• Ability to respond to customer needs solicit customer feedback to improve service and handle difficult or emotional customer situations promptly and accurately.

• Confidence and demeanor to effectively interact with all levels within the organization.

• Ability to efficiently gather pertinent information and facts analyze and solve problems in a timely and thorough manner.

• Computer skills:proficiency with Microsoft Office Suite and Outlook.

• Critical Thinking: Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions conclusions or approaches to problems.

Working Conditions and Physical Demands

• This position primarily involves remaining in a stationary position for the majority of the workday.

• The person in this position frequently communicates with colleagues and clients both in person and on the telephone; must be able to communicate and exchange accurate information.

• Constantly operates a computer and other office productivity machinery such as a calculator copy machine and computer printer.

• The person in this position needs to occasionally move about inside the office to access file cabinets office machinery etc.

WHY CHOOSE HUB

Throughout our network of more than 450 HUB offices in North America we offer a competitive exciting and friendly work environment that strategically positions our employees for longevity and success. At HUB we believe in investing in the future of our employeesandprovide continuous opportunitiesfor growth and development. Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options thatarerooted in your current needs yet evolves as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse challenging work environment with financial security and career satisfaction

We are the perfect fit if you:

• are seeking a progressive work environment at a rapidly growing organization

• have a desire to help others protect their future

• have an entrepreneurial spirit and are challenged by the opportunity to grow the business

• are focused on learning and development to enhance your industry knowledge and expertise

• are a self-starter willing to invest time and energy to learn the technical aspects of our business

• believe in integrity and building success by developing relationships with others

LIKE US SO FAR

Take the first step toward creating a future that combines a diverse challenging work environment with financial security and career satisfaction. Apply online today!

Are you a veteran Disabled We welcome ALL candidates and are proud of our wonderfully diverse employee population.

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity national origin religion age color sex sexual orientation gender identity disability or veterans status or any other characteristic protected by local state or federal laws rules or regulations. The EEO is the Law poster and its supplement is available here at #LI-RS1 #LI-LW1

EEOAA Policy

E-Verify Program

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact the US Recruiting Team toll-free at or. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Disclosure required under applicable municipal regulations in NY and NJ as well as the law in Colorado California and Washington states: The expected salary range for this position is $18.00- $22.00/hr and will be impacted by factors such as the successful candidates skills experience and working location as well as the specific positions business line scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance FSA HSA and 401(k) accounts paid-time-off benefits and eligible bonuses equity and commissions for some positions.

E-Verify Program

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact the recruiting team. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.