Assistant Manager
Assistant Manager
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Salary Not Disclosed
1 Vacancy
Job Description
ABOUT GREYSTAR
Greystar is a leading fully integrated global real estate company offering expertise in property management investment management development and construction services in institutional-quality rental housing. Headquartered in Charleston South Carolina Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America Europe South America and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States manages overunits/beds globally and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management including over $35 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more visit .
JOB DESCRIPTION SUMMARY
The purpose of this role is to manage and support in the delivery of the day-to-day resident experience objectives of the property and lead the team by example to build a vibrant safe and welcoming community our residents enjoy being part of. Assisting the Community Manager in the day-to-day financial and operational management of the property including leasing marketing property maintenance and tenancy administration.JOB DESCRIPTION
Key Role Responsibilities
- Acts as a role model at all times by demonstrating the core values.
- Responsible for viewing activities ensuring that the Property meets the required Company standards follow up calls are carried out and feedback is received following all viewings.
- Actively participates in the leasing process by generating and monitoring traffic qualifying prospects preparing tenancy documentation and completing move-in/move-out and notice to vacate procedures in accordance with established policies and procedures.
- Uses the Companys property systems to generate sales and leasing reports and monitors unit availability data and ensuring it is accurate and up to date.
- Actively seeks interaction and contact with residents to proactively seek to improve service delivery.
- Oversees on-site enquiries ensuring an appropriate inventory of ready apartments recommending rent pricing and concessions and monitoring the day-to-day sales and leasing activities.
- Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel entertainment and amenities.
- Stays informed about current market and competitor conditions that may impact the communitys occupancy and results.
- Promotes resident satisfaction and retention by ensuring a timely response to questions requests and complaints and taking appropriate action to resolve and address service issues.
- Co-ordinates the tenancy management process by making periodic apartment inspections evicting residents and imposing and collecting late fees and other charges within the terms of the agreement.
- Monitors payments and chases outstanding rent arrears following rent collection processes to meet business goals whilst promoting tenancy extensions and other revenue streams.
- Works with the maintenance team to ensure the physical aspects of the community meet the Companys standards for overall appearance and co-ordinates and inspects show flats for market alignment and touring prospective residents.
- Promotes investor satisfaction and retention through timely reporting about the performance of the properties and responds quickly and with urgency to client/owner concerns questions issues and requests.
- Reviews and analyses financial and other operational reports to identify and resolve issues impacting leasing performance and accesses the Companys internal resources as needed to support solutions.
- Acts up covering the Community Manager responsibilities in his or her absence ensuring work is organised and executed in line with Greystar expectations.
- Participates where required in an on call roster to provide out of hours emergency support for the Community.
- Ensures the operation of the Community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings.
- Ensures invoices are processed accurately to ensure payments for services are made in a timely fashion.
- Conduct regular stock takes and places orders as appropriate to ensure the site can operate efficiently.
About You
- Good level of general education.
- Proficiency in using property operations software. Training will however be provided.
- Experience of successfully driving leasing/sales performance and managing operations including P&L responsibility and budget monitoring within the property sector or similar environment.
- Detailed knowledge of Landlord/Tenant Legislation
- A strong team player but capable of working autonomously and taking ownership.
- Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment.
- Self and culturally aware and able to adapt relationship building communications and negotiation skills to suit audience.
- Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.
- Flexibility to be part of an on-call rota outside of normal working times.
- Demonstrable ability to coach and mentor team members.
- Experience of motivating a team and a proven track record in delivering service excellence in a similar management role/ environment.
- A knowledge and understanding of UK Health and Safety policies.
Required Experience:
Manager
Employment Type
Full-Time
