Head of Omnichannel & Stakeholder Engagement, IC (UK)

Make your mark for patients

We are looking for aHead of Omnichannel & Stakeholder Engagement Intercontinentalwho is strategic collaborative and culturally agile to join us in our Global Omnichannel team. This position can be based in either ourBrussels BelgiumMonheim GermanyorSlough United KingdomOffices inEurope. Thishybridposition requires a minimum of 40% on site presence and up to 20% domestic/international travel.

About the role

You will serve as a strategic advisor and enabler helping local market teams adopt and execute our global omnichannel strategy including use of Omnichannel Hub services in a way that reflects their unique market context digital maturity and business need. Operating on a needs-based (pull) model you will bridge global capabilities with local execution through coaching thought leadership and facilitation of Omnichannel Hub services (especially for less mature markets). The role supports consistency scalability and continuous improvements across markets without assuming direct ownership of local or regional omnichannel activities. Your focus will be on coaching thought leadership and enabling affiliates to tailor global strategies to their local context.

Who youll work with

You will be a part of the Global Omnichannel Leadership Team working closely with regional and affiliate teams intercontinentally including Mexico Brazil APAC Australia etc. Youll collaborate with stakeholders at all levels to align global strategies with local needs and drive omnichannel fostering alignment with global and regional omnichannel objectives.

What youll do

• Adapt global omnichannel strategy to regional needs and affiliate market contexts.
• Represent regional insights to shape global omnichannel strategy and services.
• Guide affiliates based on digital maturity without enforcing one-size-fits-all models.
• Offer hands-on executional support to local affiliates when requested especially in markets with low digital maturity or limited bandwidth.
• Promote and support adoption of Omnichannel Hub services across affiliates.
• Act as trusted advisor aligning local regional and global omnichannel goals.
• Influence capability roadmap by surfacing local needs to global leadership.
• Share successful affiliate practices to foster cross-market learning.
• Facilitate two-way communication between affiliates and global teams.
• Monitor campaign execution and digital maturity to drive continuous improvement.

Interested For this role were looking for the following education experience and skills

Minimum Experience/Skills Required:

• 10-15 years of experience in omnichannel marketing digital health or commercial roles with demonstrated success in multinational or regional roles
• Fluency in English is required
• Bachelors Degree

Preferred Experience/Skills

• Masters Degree/Other Advanced Degree

• Skilled at adapting global strategies to local healthcare regulatory and go-to-market contexts
• Strong understanding of customer experience in complex healthcare environments
• Experience supporting both mature and emerging markets with tailored guidance
• Proven collaborator across diverse stakeholders in matrixed organizations
• High cultural sensitivity and adaptability across geographies and commercial models
• Familiarity with HCP channel preferences across Intercontintal countries
• Understanding of regional data privacy and compliance frameworks (e.g. GDPR)
• Experience navigating complex healthcare ecosystems and access dynamics
• Fluency in other languages are highly desirable (Spanish Portuguese Japanese or Mandarin)

Are you ready to go beyond to create value and make your mark for patients If this sounds like you then we would love to hear from you!

About us
UCB is a global biopharmaceutical company focusing on neurology and immunology. We are around 8500 people in all four corners of the globe inspired by patients and driven by science.

Why work with us
At UCB we dont just complete tasks we create value. We arent afraid to push forward collaborate and innovate to make our mark for patients. We have a caring supportive culture where everyone feels included respected and has equal opportunities to do their best work. We go beyond to create value for our patients and always with a human focus whether thats on our patients our employees or our planet. Working for us you will discover a place where you can grow and have the freedom to carve your own career path to achieve your full potential.

UCB is an equal opportunity employer. All employment decisions will be made without regard to any characteristic protected by applicable laws.

Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on . Please note should your enquiry not relate to adjustments; we will not be able to support you through this channel.