L1 Service Desk

JOB TITLE: 1^st Line IT Support

SALARY: 24000 per annum

SETTING:Office based with two days a week working from home after the first 8 weeks of training is completed

BENEFITS:Private Healthcare Pension 25 days holiday rising to 30 over 5 years Group Life Insurance Income Protection Gym Discounts Free Fuel Fridays Employee of the Quarter Employee Referral program and many more.

Established in the 80s XMA has grown to become one of the top ten largest value-added resellers in the UK. Today were an independent UK company with full geographic coverage and our skilled workforce serves a diverse customer base across the public and private sector.

We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult define adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home.

LOCATION: Nottingham

JOB SPECIFICATION: 1^st Line IT Support

This role sits within the helpdesk team at our Nottingham office. Day-to-day you will be the first point of contact for customers and youll be responsible for logging all technical related incidents and requests (either by phone or email) resolving them in accordance with our service level agreements. Youll take full ownership of tickets to ensure that customers have a consistent line of communication with any queries. Youll also work with other members of the technical support team using their knowledge and experience to reach a satisfactory resolution.

REQUIREMENTS: We are looking for someone that has at least 6-12 months experience within a technical role or has some strong customer service call centre type experience specifically on a helpdesk. If you have experience of Ivanti Service Now or ITSM tools that would be an advantage however all training is provided and as long as you have customer service experience we want to have a conversation with you!

We are also happy to consider applicants with a strong customer service background who has an interest in IT full training will be provided.

KEYWORDS: 1^st Line IT Support 1^st Line 1^st Line Helpdesk 1^st Line Technical Support Technical Analyst 1^st Level Level 1 Technical Analyst Helpdesk Ivanti Service Now ITSM tools

We are proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race colour religion national origin age sex sexual orientation gender identity physical or mental disability protected veteran or military status or any other status protected by applicable law.

We are also proud to be a Disability Confident Level 2 Employer which means that we are committed to inclusive and accessible recruitment practices ensuring that individuals with disabilities are given equal opportunities to thrive in our workplace. As part of our commitment we participate in the Guaranteed Interview Scheme which guarantees an interview to any candidate with a disability who meets the minimum criteria for the role. Join us and be part of a diverse and supportive team where your skills and talents are valued.

If you have any such requirements please do not hesitate to contact us on our email which is where we will be happy to action your requests.