Ops Support Rep Shipment Resolution
Ops Support Rep Shipment Resolution
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Job Description
Opportunities delivered
Looking for an opportunity to learn and grow within Purolator This is your opportunity to help us deliver on our customers promises.
Description
The Support Representative Shipment Resolution resolves problem and return shipments within the assigned terminal in collaboration with internal and external stakeholders.
Responsibilities
Contact customers or colleagues to obtain and enter package information or resolve delivery issues
Scan sort and reorganize undelivered freight and process freight damages
Prepare packages for redelivery (tracking data labels repackaging etc.)
Inspect damaged packages
Use computer applications (i.e. Salesforce) to track completed customer shipments and review and close case logs
Audit arrivals and communicate any delays to the Unit Manager and Regional Retail Manager
Experience
3 months experience in customer service
Strong computer skills required
Education
Additional Responsibilities
Skills
POSTING DETAILS
Location: 332 - Worcester Returns Centre
Working Conditions: Warehouse Environment
Posting Number: 66734
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Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race color religion sex sexual orientation gender identity national origin age disability Aboriginal/Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process we will work with you to meet your needs.
We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace and if we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills. To learn more about us and our values go to .
At Purolator every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live work and play.
Employment Type
Full-Time
