2nd Level Support Engineer (Relocation to Bangkok - Tech Startup)
2nd Level Support Engineer (Relocation to Bangkok - Tech Startup)
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Job Description
HydroNeo is a fast-growing international startup revolutionizing the global aquaculture industry with smart farming technology. As the market leader in Thailand we are on a mission to turn our Smart Farm Management System into the HydroNeo Aquaculture Super App. With strong backing from Thai and international investors BOI support and a team of 30 people we are shaping the future of sustainable aquaculture.
Position Overview:
Were looking for a hands-on versatile Second-Level Support & Service Engineer to strengthen our technical team in Bangkok. This role is ideal for someone who enjoys getting their hands dirty both in code and with physical devices. Youll dive deep into technical issues that go beyond standard support replicate and analyze unknown errors and test new hardware components in the field or in our lab.
You should be comfortable switching between a terminal window and a toolbox writing scripts one moment and soldering a sensor cable the next. Your work will directly support the broader team by identifying root causes improving tools and workflows and ensuring the reliability of our smart farming systems.
Whether youre an experienced engineer or a motivated graduate we value real-world curiosity a practical mindset and the willingness to build fix test and improve every day.
Tasks
- Act as a second-level technical expert handling escalated support cases via tickets phone video calls or chat
- Investigate and replicate complex issues reported by customers to find root causes and define permanent solutions
- Write scripts (e.g. Python shell) or small tools to automate support tasks and improve internal efficiency
- Prepare configure and test smart farming devices before theyre shipped including sensors controllers and gateways
- Use your hands-on skills to build repair and occasionally solder components or wiring when needed
- Support the packaging and logistics of hardware deliveries to customers
- Conduct on-site visits for advanced troubleshooting system installations or field trials
- Assist customers and installation partners with sensor setup wiring and connectivity issues
- Collaborate with the Product and Engineering teams to report bugs test firmware updates and suggest improvements
- Keep detailed records of service cases technical findings and solutions in our system
Requirements
- Educational background or strong hands-on experience in electrical engineering electronics mechatronics or similar fields
- Practical skills in working with hardware including basic soldering wiring and tool usage
- Experience with IoT systems embedded devices or electronics troubleshooting
- Basic coding/scripting skills in Python shell or similar
- Comfort in reading technical documentation
- Strong communication skills you can explain complex topics clearly to both technical and non-technical users
- Independent reliable and proactive working style
- Willingness to relocate to Bangkok Thailand and travel occasionally to farms across the country
- English proficiency required; Thai language is a plus but not mandatory
Benefits
Why Join Us
Youll work at the intersection of hardware software and real-world farming challenges supporting a tech product that is truly making a difference. This is a unique opportunity to grow your career in a fast-paced international startup with real impact.
Additionally we provide
- A competitive salary and other perks
- Employee Stock Options (ESOP) to financially participate in the success of the company
- Flexible work environment (e.g. office hours) with a focus on results
- Meaningful work in an award-winning startup with the opportunity of creating real impact
- Close collaboration with the leadership team and low hierachies
- International work environment in a great team
- Very steep learning curve due to our open and performance-based culture
- Great office within 10 minutes walk to MRT Samyan station and BTS Silom station in Silom / Bang Rak
Employment Type
Full Time
