Senior Analyst, Patient Support AI enabled Programs
Senior Analyst, Patient Support AI enabled Programs
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Senior Analyst Patient Support AI enabled Programs
This position is based in Abbott Park in North Chicago IL (3 days onsite/2 days remote 100% remote option is not available) relocation assistance is not available for this role.
Purpose:
The position will focus on supporting the development and implementation of a connected customer experience across multiple channels products and services. Act as a qualified resource to staff providing support for products and services which require strong technical experience and excellent customer service. The position will focus on the integration of technology with human capital to drive for an efficient and effective service. Provide oversight and direction of project plans workflows Q&A organizing staff and work processes. Effectively collaborate cross-functionally both within and outside of the business function to deliver results.
Responsibilities:
Work cross-functionally with various internal teams to deliver patient support services for optimal support of patients and health care professionals in compliance with regulatory guidelines. Ensure customer expectations are met by understanding the full patient experience provided through enterprise services.
Act as technology expert for all resources both front end and back end which are utilized to deliver the patient support services. This will include customer relationship management systems telephony AI platforms (i.e. conversational intelligence) and others.
Help to create alignment of stakeholders within the scope and strategy of initiatives. This includes the need to collaborate cross-functionally to successfully delivery high quality specialty patient support service programs and deploy best practice solutions.
Collect organizational insights to develop design requirements and user stories related to people process and technology changes to drive enhanced services continuous improvement and process automation.
Leverage tools processes and reporting to perform assessments to determine compliance to processes and regulations. Identify potential gaps design and implement solutions within the various patient support services processes.
Identify and lead continuous improvement initiatives and create operational process flows and associated training and roll-out plans as required.
Uses analytical skills to identify and report risks and recommend potential mitigations impacting process improvements.
Assist management in securing appropriate levels of resources in order to offer comprehensive support while maintaining a stable and consistent level of quality service.
Monitor and develop strategies to maximize third party capabilities. Manage relationships of third-party vendors.
Develops refines and maintains AI and Machine Learning based speech processing solutions that align with the organizations strategic goals. Responsible for maintaining current and innovative industry knowledge related to AI ML SLT NLP and other speech analytics tools as necessary for new enhancements.
#LI-AL1
Qualifications :
Bachelors degree in a discipline appropriate to the environment and 3-5 years experience in patient financial services or relevant healthcare experience preferred one year of which must be in a leadership/management role. Or a minimum of 5 years experience in patient financial services or relevant healthcare experience one year which must be in a leadership/management role
Functional knowledge in several of the following areas: Patient Financial Services Insurance Market Specialty pharmacy Commercial Call Center Quality Regulatory Manufacturing Operations project management the Drug Reimbursement process and distribution networks for specialty drugs in private public and federal preferred
Experience working both in team setting and independently. Works well with manager guidance to tactically implement strategic objectives while able to manage own time effectively
Able to communicate across multiple levels of management and functional areas in a clear and concise manner. Able to quickly recognize and escalate issues and risks that might adversely affect project/functional area performance. Manage multiple projects simultaneously and able to act under pressure and against firm deadlines
Provides leadership in problem solving with teams/groups. Runs small projects to deliver tactical results
Strong customer focus and ability to manage customer expectations. Knowledge of federal state local and industry regulations and standards and their impact on the functional area
Strong oral and written communication skills. Able to communicate across multiple levels of management and functional areas in a clear and concise manner
Familiarity with project management methodology and/or Lean Six Sigma approach
Additional Information :
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location and we may ultimately pay more or less than the posted range. This range may be modified in the future.
We offer a comprehensive package of benefits including paid time off (vacation holidays sick) medical/dental/vision insurance and 401(k) to eligible employees.
This job is eligible to participate in our short-term incentive programs.
Note: No amount of pay is considered to be wages or compensation until such amount is earned vested and determinable. The amount and availability of any bonus commission incentive benefits or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole and absolute discretion unless and until paid and may be modified at the Companys sole and absolute discretion consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity driving innovation transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more visit & Puerto Rico applicants seeking a reasonable accommodation click here to learn more:
No
Employment Type :
Full-time
Employment Type
Full-time
