PC Refresh Technician
PC Refresh Technician
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Job Description
PC Refresh Technician Job Description
Description
A PC refresh technician helps users to upgrade their computers operating system or replace an old laptop or personal computer As a PC refresh technician the job duties also include troubleshooting issues for users of obsolete operating systems or users who are having difficulties with upgrades
Responsibilities
Follow documentation to complete computer provisioning
Set up and configure computers and peripheral equipment such as monitor printer scanner etc
Conducted data migration and backups including user account creation and Windows settings configuration for PCs
Perform audits and tests on computer systems networks and hardware to ensure it is functioning properly
Respond to support requests and assist in troubleshooting any problems that arise
Attempt to replicate reported technical problems and look for solutions
Ensure all software and hardware is uptodate and install updates as required
Perform routine preventative maintenance to avoid system outages and failures
Maintain computer documentation for colleagues to reference
Train colleagues on how to effectively use computer systems and components
Use ServiceNow ticketing system for documenting migrationrefresh activities daily
Skills Qualifications
Certificate or associates degree in a relevant field
DOS Command and scripting understanding
Exemplify strong attention to detail
Ability to understand and brainstorm creative solutions to complex problems is essential
Must have strong time management skills and work productively with minimal supervision
Familiarity and understanding of the functions of basic computer hardware and software
Strong written and verbal communication skills and a collaborative attitude are a must
Ability to explain technical problems in laymans terms
Must have sound analytical thinking skills and attention to detail
Resource must have Windows 10 experience
Experience Level
3 years experience in a technical support or customer service role are desired
Skills
Mandatory Skills : SCCMWindows ServerBigFIXIvanti - UEMDesktop Central
Employment Type
Full-time
