Customer Support Manager
Customer Support Manager
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Job Description
Job Description
We are seeking a highly motivated and experienced Customer Support Manager to lead and oversee our customer support department. The ideal candidate will be responsible for managing the support team optimizing service procedures and ensuring exceptional client satisfaction. This role is perfect for someone who thrives in a dynamic environment and is passionate about delivering excellent customer experiences.
Responsibilities
Supervise and guide the customer support team to maintain high performance standards
Develop and implement effective customer service procedures and policies
Handle escalated customer issues and provide timely resolutions
Analyze customer feedback and generate reports to improve support strategies
Monitor performance metrics and establish improvement plans
Collaborate with other departments to align support goals with overall business objectives
Recruit train and evaluate support staff as needed
Qualifications :
Qualifications
Bachelors degree in Business Administration Communications or related field
3 years of experience in customer support management or similar roles
Strong leadership and team management skills
Excellent problem-solving and conflict resolution abilities
Proficient in customer service software and support tools
Exceptional verbal and written communication skills
Ability to multitask and prioritize effectively under pressure
Additional Information :
Benefits
Competitive salary ranging from $62000 to $67000 per year
Opportunities for professional development and career growth
Supportive and collaborative team environment
Paid time off and holidays
Health dental and vision insurance
Retirement savings plan
Ongoing training and leadership development programs
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
