Customer Service Representative
Customer Service Representative
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Salary Not Disclosed
1 Vacancy
Job Description
Job Title: Customer Service Representative
Location: New Orleans LA
Job Type: Full-Time
Reports to: Customer Service Manager
Job Summary:
We are seeking a highly motivated and friendly Customer Service Representative to join our team. The ideal candidate will be responsible for delivering exceptional customer support resolving inquiries efficiently and ensuring customer satisfaction through various communication channels.
Key Responsibilities:
Provide accurate information regarding products services and company policies
Troubleshoot issues and resolve complaints with empathy and efficiency
Process orders returns refunds and exchanges
Maintain customer records and update account information as needed
Escalate complex issues to the appropriate department when necessary
Follow up with customers to ensure their concerns are fully resolved
Contribute to team goals by achieving individual performance metrics
Qualifications :
High school diploma or equivalent; associate or bachelors degree is a plus
Excellent communication and problem-solving skills
Strong organizational and multitasking abilities
Familiarity with CRM systems and Microsoft Office Suite
Positive attitude and ability to remain calm under pressure
Additional Information :
Benefits
Competitive salary
Opportunities for career growth and advancement
Collaborative and supportive team environment
Paid time off and holidays
Health dental and vision insurance
Access to training and professional development programs
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
