IT Technical Support Graduate - 2025 Pass out

Role: IT Technical Support Graduate (2025 Pass out) 

Qualification: CSE IT or Similar Background. 

Location: Bangalore (Hybrid Mode)

Position Overview 

The IT Support Graduate plays a crucial role in ensuring the seamless operation of an organizations technology infrastructure. As a recent graduate you will join a dynamic IT team and receive comprehensive training and mentorship to develop your technical and interpersonal skills. This entry-level position provides an excellent pathway for individuals seeking a rewarding career in information technology offering hands-on experience in troubleshooting problem solving and customer service. The role is ideal for individuals eager to learn passionate about technology and committed to supporting end-users in a fast-paced environment. 

Key Responsibilities 

• Technical Support: Provide first- and second-line technical support to staff resolving hardware software and network issues via phone email and in-person interactions. 

• Troubleshooting: Diagnose and resolve technical incidents including operating system failures application errors connectivity problems printer malfunctions and peripheral issues. 

• User Assistance: Guide and support end-users by answering queries providing step-by-step instructions and ensuring customer satisfaction with every interaction. 

• Incident Tracking: Accurately log track and update incidents and service requests using the organizations ticketing system ensuring timely resolution and proper documentation. 

• Hardware & Software Setup: Assist in the configuration installation and maintenance of laptops desktops mobile devices printers and standard business software. 

• System Maintenance: Perform routine system checks updates and backups to maintain the health and security of IT infrastructure. 

• Account Management: Support user account creation password resets and permissions management in Active Directory and other internal systems. 

• Security Awareness: Follow security procedures assist in the enforcement of IT policies and help educate staff about cybersecurity best practices. 

• Asset Management: Maintain accurate inventory of IT equipment and ensure assets are properly tracked and accounted for. 

• Continuous Improvement: Identify opportunities for process improvements and automation contributing ideas to enhance service delivery and efficiency. 

• Collaboration: Work closely with IT colleagues external vendors and different departments to deliver high-quality support and participate in projects as required. 

• Training: Participate in internal and external training sessions to stay updated with emerging technologies and best practices. 

Desirable Skills & Attributes 

• Experience with MacOS Linux or other operating systems. 

• Exposure to ITIL or other IT service management frameworks. 

• Familiarity with remote support tools and remote desktop applications. 

• Understanding of cybersecurity fundamentals and best practices. 

• Certification in CompTIA A Microsoft or similar entry-level IT qualifications is a plus. 

• Ability to mentor or assist peers and junior team members. 

• Interest in cloud computing virtualization or emerging technologies. 

Qualifications :

• Bachelors degree in Information Technology Computer Science or a related field (or equivalent qualification). 

• Strong interest in computers networking and technology solutions. 

• Excellent verbal and written communication skills. 

• Keen problem-solving ability and analytical mindset. 

• Ability to work collaboratively within a team and independently with minimal supervision. 

• Familiarity with Microsoft Windows Office 365 and common business applications. 

• Basic knowledge of computer hardware software installation and troubleshooting. 

• Understanding of network fundamentals (e.g. TCP/IP Wi-Fi LAN/WAN). 

• Commitment to delivering exceptional customer service and willingness to learn. 

• Adaptability and resilience in a rapidly changing environment. 

Remote Work :

No

Employment Type :

Full-time