VOC Insights Analyst
VOC Insights Analyst
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Job Description
Turn feedback into action. Transform experiences across healthcare.
Are you passionate about customer experience data-driven storytelling and creating meaningful change Were on the hunt for a Voice of Customer (VOC) Insights Analyst who thrives on transforming feedback into insight and insight into action improving the lives of patients doctors and pharmacies along the way.
As a key player in our VOC team youll design and deliver feedback programs that capture the heartbeat of our ecosystem. Youll work across survey platforms automate touchpoints and analyse what matters most to our customers. Your insights will directly shape the experiences we deliver.
If you love connecting the dots between what people say and what a business should do this role is for you.
What Youll Be Doing
Design and optimise surveys across the patient doctor and pharmacy journey
Monitor experience metrics (like NPS & CSAT) and help us understand customer sentiment over time
Collaborate with CRM Product Marketing Clinics and more to embed feedback loops that drive change
Support survey governance and ensure our work aligns with privacy ethics and business goals
Automate survey delivery and targeting across multiple channels (email SMS in-app)
A/B test and continuously improve survey performance and engagement
Analyse data to uncover trends friction points and opportunities for innovation
Craft compelling dashboards and reports that bring the voice of the customer to life
Share insights that shape product clinical and operational strategies
Champion customer advocacy and help embed a customer-first mindset across the organisation
Qualifications :
Experience in research insights or customer experience
Strong knowledge of survey design and analysis (NPS CSAT CES frameworks a plus)
Hands-on experience with tools like Typeform SurveyMonkey CultureAmp or Survicate
Comfortable working with data tools (Excel Looker Tableau); exposure to Braze or CRM systems is a bonus
Willingness to learn tools like SQL BigQuery or Python to level up your insights
Sharp eye for detail strong communication skills and a curious problem-solving mindset
A passion for customer experience human behaviour and making things better
Additional Information :
Youll be joining a high-performing fast-paced team where your work drives meaningful impact in a leading tech company at the intersection of healthcare. We take pride in our driven and results-focused culture where ambitious individuals can push the boundaries of innovation and contribute to better outcomes for Australians.
Other benefits include:
- Gaining access to SAGED courses and more through the Greenhouse learning platform fostering continuous growth and development.
- Enjoying discounts with over 450 retailers through our Reward and Recognition platform.
- The freedom of a full-time work-from-home role.
- Access to co-working spaces in Sydney Melbourne Brisbane and select regional cities.
- Mental health support through our wellbeing platform Unmind.
- A private health insurance discount through Medibank.
- Up to 8 weeks of paid parental leave.
- Swag kits to celebrate key milestones in your journey with us.
- Enhance your home office with our work from home equipment allowance benefit.
- Being part of one of the fastest-growing industries in Australia improving the lives of hundreds of thousands of patients.
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We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations we welcome you to let us know so we can work with you to participate fully in our recruitment experience.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
