Sales Contact Centre Manager

What Youll Do 
 
Are you an inspirational leader passionate about driving change and empowering people Join NRMA as our Sales Contact Centre Manager and take the lead in shaping a high-performing multi-channel sales environment. Youll inspire large teams through periods of transformation champion digital enablement and foster a culture of engagement innovation and excellence.  
 
This position is a hybrid opportunity working 2-3 days at both our Sydney Olympic Park and/or Gosford offices as required.  

• Transformation Leadership:Champion business transformation by leading your team through change fostering agility and embedding a high-performance member-first culture. 

• Digital Enablement:Drive the adoption and optimisation of digital channelsincluding self-service chat and IVRto deliver seamless multi-channel sales and service experiences. 

• Continuous Improvement:Implement change initiatives and process improvements leveraging data and feedback to enhance operational efficiency and customer outcomes. 

• Performance Management:Set monitor and analyse sales targets and KPIs using data-driven insights to guide team performance and maintain exceptional standards. 

• Strategic Collaboration:Partner with senior leaders to develop and execute business plans that support growth digitisation and operational excellence. 

• People Development:Oversee recruitment onboarding and robust training programs to build digital capability and empower leaders at all levels. 

• Wellbeing & Safety:Foster a safe supportive and engaging environment proactively managing wellbeing and complex people matters in a high-change setting. 
   

What Youll Bring 

• Transformation Experience:Demonstrated success leading large multi-channel contact centre teams through significant change and transformation (minimum 2 years). 

• People Leadership:Proven ability to coach develop and support leaders and teams including managing complex people cases and driving engagement. 

• Digital Expertise:Strong experience in digital enablementimplementing and optimising emerging technologies (AI automation advanced contact centre solutions) to enhance sales and service. 

• Sales Achievement:Track record of delivering and exceeding sales targets in a fast-paced KPI-driven environment. 

• Communication & Influence:Advanced communication skills with the ability to inspire influence and lead teams through periods of change. 

• Analytical Capability:Strong analytical and problem-solving skills using data and insights to drive continuous improvement and operational excellence. 

• Sales Frameworks:Experience designing and executing sales frameworks and incentive programs to support high performance and digital adoption. 
   

Join the NRMA and grow your career with us. Apply now or visit our careers site to find out more! 

As part of our recruitment process successful applicants will be required to complete pre-employment checks. 

 
Whats in it for you 

At the NRMA we arent just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!  

• Progressive flexibility leave and well-being benefits to balance all of lifes priorities  

• Travel discounts on SIXT car rental cruises and accommodation at our award-winning NRMA Holiday Parks and Resorts.  

• Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries movie tickets gift cards gym memberships attractions restaurants and much more  

• Discounts on a range of NRMA personal insurance products including car home & travel  

• Grow progress or relocate your career and move around the NRMA Group or different locations with us. 

 
Know You Belong 

Were for inclusion diversity and representing the members guests customers and communities we serve. Thats why we welcome applications from First Nations Australians people with disability those from diverse cultural backgrounds people of all genders members of the LGBTQI community and anyone else who wants to be a part of our team. 
 

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes. 

Remote Work :

No

Employment Type :

Full-time