Success at Scale Platforms & Innovation Intern
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Salary Not Disclosed
1 Vacancy
Job Description
As an intern youll support the health and evolution of CyberArks customer-facing digital platforms knowledge optimization processes and AI-aligned innovation efforts.
You will handle recurring reports and support projects that grow digital customer success in a structured supportive setting.
Youll gain exposure to project coordination stakeholder collaboration and iterative improvements that enhance our self-service and community experience.
Activities may include some or all the following:
Support knowledge governance by managing customer feedback (e.g. article flags) maintaining documentation and playbooks and assisting with content audits and metadata hygiene.
Assist with community moderation and engagement tracking helping ensure timely responses and improved resolution rates.
Analyze search queries and content performance to identify gaps and improve discoverability and self-service outcomes.
Maintain and enhance recurring dashboards and reports (weekly monthly quarterly) using tools like Snowflake Tableau and Excel.
Participate in structured experiments and prototype testing (e.g. A/B tests FAQ bots or AI-powered content suggestions).
Translate data into actionable insights through clear visualizations and reporting; support content effectiveness studies and correlation analyses (e.g. community activity vs. support deflection).
Contribute to user journey mapping across the community and knowledge ecosystem identifying friction points and opportunities.
Collaborate cross-functionally with Community Platforms Support and Customer Success teams.
Receive mentorship and structured feedback from team leaders and peers to support growth and meaningful contributions.
#LI-Hybrid
#LI-OC1
Qualifications :
Currently pursuing a degree in Industrial Engineering Information Systems Business Analytics or a related field.
Strong analytical mindset and ability to interpret data and translate insights into clear actions.
Excellent written and verbal communication skills; able to collaborate across functions and regions.
Interest in AI automation and customer experience platforms.
Proactive and self-motivated with a team-first attitude and solid time management skills.
Curious and adaptable you enjoy exploring new tools and solving ambiguous problems.
Strong attention to detail especially in identifying inconsistencies tagging errors or reporting gaps.
How will you stand out from the crowd:
Experience or coursework in AI data analytics or knowledge management tools.
Strong skills in data analysis and visualizing insights with the ability to turn data into actionable insights.
Knowledge of relational database models including JOINs and data preprocessing techniques.
Experience with Adobe/Google Analytics and Tableau.
Familiarity with knowledge management tools and technologies such as content management systems customer relationship management (CRM) software or analytics platforms.
Remote Work :
No
Employment Type :
Intern
Employment Type
Intern
