Quality Supervisor - Service
Quality Supervisor - Service
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Manages and directs improvement in the quality of all aspects of the service business and activity including 400000 internal repair and reconditioning operations nationwide annually.
- Develop install and monitor control measures throughout the North American Service organization with special emphasis on the Walnut Ridge location. Establish and implement quality systems to continually monitor and assure compliance of reconditioned tools with quality specifications and processes at the NRC. Manages the Quality Management System and leads the Walnut Ridge location in maintaining the ISO9001:2015 site certification. Evaluate and solve quality problems expeditiously to avoid major production interruptions.
- Construct operate and maintain an effective reporting mechanism for quality information from returns repairs and customer feedback for analysis and distribution to other points within Power Tools to improve product and process quality. Interface regularly with PTNA Customer Quality and Safety functions to ensure that observed safety and quality issues receive proper attention and response. Design and develop improvement measures. Coordinates the collection and shipments of failure samples requested by Quality Engineers from different manufacturing facilities in products and components based on findings to improve process and product integrity.
- Create and support relevant customer satisfaction strategies in Service with the application of measurable quality improvement methods. Identify implement and oversee quality methods and processes throughout nationwide network of service centers that yield industry-best service quality performance.
- Responsible for the Internal Audit Program of the Wr facility. Direct the training and instruction of Quality Auditors to improve their performance. Develop and implement a program to train and educate production supervisors and operators in the use of quality process control techniques applicable to the NRC environment. Serve as Lead Auditor during Systems Audits including both Internal (BOSCH Auditors) and External (Non-BOSCH Auditors).
- Responsible for the Calibration of Equipment program of the facility. Supports the Service Centers with their Calibration of Equipment needs and requirements.
- Miscellaneous Duties and special projects as necessary or assigned.
Qualifications :
- Entry Level Direct Supervisory Experience
- 3-5 years experience in Quality manufacturing or engineering including statistical process control methods and management of information and reporting required
- 3-5 years experience in management of quality and or service in the Power Tool or other related business required
- Intermediate knowledge of corporate software packages in ERP and customer data
Additional Information :
BOSCH is a proud supporter of STEM (Science Technology Engineering & Mathematics) Initiatives:
- FIRST Robotics (For Inspiration and Recognition of Science and Technology)
- AWIM (A World In Motion)
Equal Opportunity Employer including disability/veterans.
Thanks to the work of every associate Bosch has been recognized for award-winning culture by the following organizations:
- Great Place to Work Certified 2024
- Fortunes Worlds Most Admired Companies 2024
- Americas Best Large Employers 2024
- Americas Best Employers for Diversity 2024
- Americas Greatest Workplaces for Women Newsweek 2024
- Greatest Workplaces for Diversity Newsweek 2024
- Bosch Power Tools was recently recognized as one of Newsweeks Americas Greatest Workplaces in Manufacturing 2025
Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization is not available.
The U.S. annual salary range for this full-time position $77800 - $100000. Within the range individual pay is determined based on several factors including but not limited to work experience and job knowledge complexity of the role job location etc.
In addition to your salary Bosch offers a comprehensive benefits package that includes health dental and vision plans; health savings accounts (HSA); flexible spending accounts; 401(K) retirement plan with an attractive employer match; wellness programs; life insurance; short- and long-term disability insurance; paid time off; parental leave adoption assistance; and reimbursement of education expenses. Learn more about our full benefits offerings by visiting: Pay ranges included in the postings generally reflect base salary; certain positions may include bonus commission or additional benefits.
Salary estimates published on online job boards rather than the Bosch US Careers Page may not be a true representation of the actual pay range offered for this position.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
