Associate
Associate
Posted on :
29-07-2025
Employer Active
1 Vacancy
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Job Description
- Resolves Customer issues questions concerns with effective clear and professional written and oral communication.
- Provides prompt and efficient service to Vendors including the appropriate escalation of Vendors issues.
- Builds Platform and business knowledge to better serve Vendors
- Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
- Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources policies and procedures.
- Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
- Maintains acceptable performance metrics such as quality productivity first contact resolution and attendance.
- Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
- Liaise with other departments such as Customer Service Merchant Investigations or Payments teams as required to resolve Sellers issues and questions.
Qualifications :
Qualification- HSC or Any Graduation or 105 or 123 Diploma along with Mandarin language certificate
Shift: Rotational shifts-includes both day and night
5 days of work 2 day-rotational off
Additional Information :
- A fast-paced global work environment where your voice matters.
- Skills for life: problem-solving professionalism adaptability and communication.
- A team that feels like family and celebrates every winbig or small.
- A platform to grow quickly within a global MNC with learning and development opportunities.
- Recognition and rewards as you shape your career journey.
Disclaimer
Sutherland never asks for payments or favours for job opportunities.
If you receive any suspicious request please report it to:
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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