Sr. Ops Client Partner, Retail

ABOUT THIS JOB

In Nielsen Technology we process over 250 terabytes of data every single day manage it in the latest cloud technology and build best-in-class analytical tools to add transparency and efficiency to the consumer goods market at a scale that no other company is able to achieve.

We are seeking a detail-oriented and proactive team member working as a strategic partner to Account Leader with E2E responsibility of client health across Operations and Technology.

This role is critical in ensuring the integrity accuracy and timely delivery of database outputs while also serving as a key liaison for change requests database refreshes and issue resolution.

Key Responsibilities:

Own and manage the quality and integrity of BAU databases and respond to client inquiries.

Ensure timely and accurate database deliveries and ongoing maintenance.

Manage and implement change requests including socializing prototypes with stakeholders.

Generate and distribute activity reports to internal and external stakeholders.

Act as a liaison for database refreshes and restructures.

Provide escalation and issue management support related to database quality.

Oversee new item coding processes and ensure alignment with standards.

Serve as a subject matter expert on database categories products and operational processes.

Data Quality Assurance: Act as a consultant to the monitoring trend variance on RDH

Design and monitoring quality of the output as a part of delivery checks.

First level of Escalation: Responsible for timely and accurate E2E resolution and escalations on data/ quality issues

Quarterback quality action plans across Operations and Technology

Partner with Account teams on Communications for escalations

Lead client health and wellness

Lead monthly Governance reviews (custom)

Lead Communications for operations and data quality updates (QA and Market Events)

Industry / Category expertise

Required Skills & Qualifications:

Preferred Masters degree with Data Analytics specialization or related field.

Proven Expert/SME experience in the CPG industry for 2 to 3 years and leading Projects as an Expert/Design by participating in decision-making for problem solving due any escalations/severity mgmt. Or project solutioning design.

Soft skills:-

Familiarity with NIQ platforms including Reference data Input Discover and other retail analytics tools is a plus.

Ability to articulate(written/oral) complex data clearly and concisely to various audiences.

Strong business acumen and demonstrated past experience with client-facing communications.

Experience with issue management and problem escalation processes.

High attention to detail self-motivated and capable of managing multiple tasks simultaneously.

Strategic thinker with the ability to address ongoing client questions effectively.

Understanding of how NIQ supports retail strategic objectives.

Hard Skills:-

Knowledge of Retailer Defined Hierarchy (RDH) based product placements Item Coding and LAC processes.

Experience with data integration across NIQ Retail and xRef systems.

Proficient in data analysis and manipulation with a strong focus on data quality.

Familiarity with RDH rules and item coding standards.

Advanced Excel skills (VLOOKUP MATCH IF named ranges pivot tables calculated fields).

Certified in Discover and proficient with MSD and all operational systems.

Experience with R Python and Visual Studio is a strong asset.

Additional Information :

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center:  Work :

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