Senior Product Manager
Senior Product Manager
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Job Description
About Freddy AI
Freddy AI powers the next generation of CX automation and agent augmentation across Freshworks products from intelligent AI Agents & chatbots Copilots and AI Insights. Were building real-world AI products that blend the latest in LLMs retrieval-augmented generation (RAG) and Agentic systems to create tangible business outcomes.
The Role
As a Senior Product Manager on the Freddy AI team you will take on a founder-like role responsible for the end-to-end success of our most critical AI products. You will own and scale our flagship offeringsFreddy AI Agents and Freddy Copilotby defining their vision driving the roadmap and delivering impactful outcomes. Your mission will be to translate the power of modern AI into elegant responsible and user-friendly solutions that solve real-world customer experience (CX) problems.
This is a hands-on role for a product leader who can break down ambiguous problems drive rapid innovation with cross-functional teams and simplify complex AI capabilities into intuitive experiences.
Roles & Responsibilities
1. Product Ownership & Vision:
Own the end-to-end product lifecycle for Freddy AI Agents and Freddy Copilot from vision and strategy to roadmap planning and execution.
Set ambitious goals define success metrics and operate with an owners mindset to achieve significant business impact.
2. User-Centric Innovation:
Develop a deep understanding of user needs and CX problems to identify opportunities where modern AI (LLMs RAG Agentic systems) can provide elegant solutions.
Drive hands-on product innovation collaborating closely with Engineering Data Science and Design to conceptualize and ship high-impact features quickly.
Simplify complex AI capabilities into intuitive user-friendly experiences without sacrificing technical depth or performance.
3. Execution & Iteration:
Drive a rapid iterative execution process including running experiments measuring success and adapting based on data and user feedback.
Prioritize initiatives using clear frameworks to solve ambiguous and complex problems effectively.
4. Cross-Functional Leadership:
Act as the central hub for your products ensuring alignment across Engineering Design Go-To-Market (GTM) teams and senior leadership around a clear and compelling product strategy.
Qualifications :
6-8 years of experience working in global or cross-functional software teams within a software product company. SaaS experience is preferred.
4 years of core product management experience with a proven track record of building and launching features for internet software or SaaS products.
2 years of experience specifically managing AI Machine Learning (ML) or NLP-driven products.
Direct experience managing the complete lifecycle of AI features and modelsfrom conducting structured experimentation and deploying to production to maintaining their efficacy over time.
Past experience as a Data Scientist is highly valuable.
Skills Inventory
Product Management & Strategy:
Product Vision & Roadmap: Ability to define a compelling product vision and translate it into a prioritized actionable roadmap.
Problem Decomposition: Skill in breaking down ambiguous complex problems into manageable parts.
Prioritization Frameworks: Expertise in using clear frameworks to make difficult trade-offs and prioritize work.
Data-Driven Decision-Making: A strong bias for using data to make decisions validate hypotheses and measure success.
AI/ML Expertise:
AI Product Lifecycle: Deep understanding of the end-to-end process of building deploying and maintaining AI/ML models in production.
Technical Acumen: Hands-on understanding of LLMs prompt engineering RAG and Agentic systems including their practical applications and trade-offs.
Responsible AI: Knowledge of how to build and deploy AI solutions in a responsible and ethical manner.
Execution & Collaboration:
Rapid Iteration: A bias for action and the ability to drive fast iterative product development cycles.
Cross-Functional Leadership: Exceptional communication and collaboration skills to effectively align Design Engineering GTM and Leadership teams.
User-Centricity: A deep obsession with the user and the ability to translate their needs into product requirements.
Bonus Points (Highly Desirable):
Domain Experience: Prior experience in CX AI Agents Chatbots Knowledge Management or customer service automation domains.
Additional Information :
At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.
At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
