Ocean Export Agent
Ocean Export Agent
Posted on :
29-07-2025
Employer Active
1 Vacancy
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Job Description
Scope of Position
Ensure timely and accurate movement of freight and information while providing exceptional customer service within the Ocean Export Department.
Major Duties and Responsibilities
- Ensure smooth and timely freight process flow.
- Ensure accurate and timely data entry into our operational system.
- Track and Trace Air Export Files and reporting.
- Use Workboard on a daily basis.
- Ensure arrival notices are communicated to overseas and customers.
- Ensure accurate and timely client and vendors billing.
- Interact with our customers in arranging their international shipments meeting customer service standards.
- Contribute to maintain good relationships with suppliers (Trucking companies and others involved)
- Meet compliance at all times to regulations internal and external in accordance with government regulations.
- Understand department process flow and looking for best practices to improve operational efficiency and productivity.
- Ensure all customers standard operating procedures in place and updated in the DLSOPs.
- Meet KPI standards in accordance with Companys procedures.
- Overseas communications timely responses to emails and requests (internal & external)
- Escalation of problems to Management when necessary.
- Meet company standards of 52 hours training per year per employee.
- Complete mandatory training when required.
- Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
- EDMA resolution no more than 24 hrs from the time of notice.
- Take ownership on the accounts assigned.
Ocean Export Job-Specific Tasks and Duties
- Receive documents
- Prepare shipments
- Route shipments
- Manage freight receipt
- Process shipments
- Monitor shipments
- Bill shipments once confirmed on board and have carriers costs confirmed
Skills:
- Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely to obtain positive results.
- Pro-active strong organizational skills.
- Good Microsoft Office skills (Excel Word etc.).
Qualifications :
Knowledge:
- A good understanding of Expeditors products services and systems
- CECS
- LATAM Certification
- Billing Certification
- DG Certification
Additional Information :
Must be eligible to work in the UK
Expeditors offers excellent benefits
- Private Medical Insurance
- Pension Scheme
- Life Assurance
- Bike to work scheme
- Employee Stock Purchase Plan
- Training and Personnel Development Programme
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
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