Customer Success
Customer Success
Posted on :
29-07-2025
Employer Active
1 Vacancy
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Job Description
This is a full-time on-site (Cassina De Pecchi) role as a Customer Success Manager (CMS) located in Milan. As a CMS you will be responsible for launching projects for our clients and managing client expectations to ensure successful outcomes.
Your Qualifications
Main Responsibilities
Relationship and Client/Partner Management
Goals and Key Results
Benefits
If you are looking for work in a dynamic environment and are eager to reach ambitious goals we invite you to join us on this exciting journey. Take the next step in your career and become a key player in shaping the future of our worldwide sales. Apply now and unleash your potential as the CMS!
Your Qualifications
- Experience: Proven track record in project management and client relations particularly in handling large-scale deals.
- Skills: Strong leadership communication and organizational skills. Ability to work under pressure and meet tight deadlines.
- Education: Bachelors degree in Business Project Management or a related field. Advanced degrees or certifications (e.g. PMP) are a plus.
- Language: Proficiency in English and Italian.
- Technical Proficiency: Familiarity with CRM software project management tools and data analysis.
Main Responsibilities
Relationship and Client/Partner Management
- Build and maintain strong relationships with key stakeholders including clients partners suppliers and regulatory authorities to ensure customer satisfaction and business success.
- Participate in online and offline activities in Italy and internationally.
- Communicate with OMNIC delivery team and client delivery team to ensure project delivery within the confirmed scope time and budget.
- Monitor project progress address issues promptly and maintain transparent communication with all parties involved.
- Identify optimization opportunities within project delivery processes.
- Integrate optimization goals into project objectives.
- Develop and implement strategies for incremental changes.
- Monitor and measure performance and customer satisfaction rates.
- Ensure invoices are sent promptly and acceptance documents are signed.
- Maintain all project documentation in compliance with Italian legislation.
- Provide strong leadership to department heads and teams.
- Foster a culture of collaboration accountability and continuous improvement.
- Develop talent within the organization through coaching mentoring and training initiatives.
Goals and Key Results
- Partnership Identification and Evaluation
- Key and Strategic Projects Management
- Project Management Process Optimization
Benefits
- Competitive salary and benefits package commensurate with experience.
- Opportunity for professional growth and advancement within a dynamic and growing organization.
- Collaborative and supportive work environment with a focus on teamwork and innovation.
- Unique opportunity to make a meaningful impact in a culturally rich and diverse environment establishing connections with top market players around the world.
- Performance Bonuses: Offer performance-based bonuses to reward exceptional contributions and project successes.
- Training Programs: Provide access to ongoing professional development and training opportunities including certifications and workshops.
- Travel Opportunities: Offer opportunities for travel both domestically and internationally for professional development and client meetings.
- Meal Allowances: Provide meal allowances or on-site catering to ensure employees have access to healthy food options.
If you are looking for work in a dynamic environment and are eager to reach ambitious goals we invite you to join us on this exciting journey. Take the next step in your career and become a key player in shaping the future of our worldwide sales. Apply now and unleash your potential as the CMS!
Employment Type
Full-Time
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