Technology Support Associate
Technology Support Associate
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Job Description
Theres nothing more exciting than being at the center of a rapidly growing field in technology and applying your skillsets to drive innovation and modernize the worlds most complex and mission-critical systems.
As a Technology Associate in Corporate and Investment Banking (CIB) Technology under the Payments Technology team you will ensure the operational stability availability and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot maintain identify escalate and resolve production service interruptions for all internally and externally developed systems leading to a seamless user experience.
Job responsibilities
- Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
- Supports the day-to-day maintenance of the firms systems to ensure operational stability and availability
- Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
- Identify issues for escalation and communication and provide solutions to the business and technology stakeholders
- Analyze complex situations and trends to anticipate and solve incident problem and change management in support of full stack technology systems applications or infrastructure
Required qualifications capabilities and skills
- Bachelors Degree in Computer Science or equivalent
- Formal training or certification on software engineering concepts and 3 years of experience or equivalent expertise troubleshooting resolving and maintaining information technology services
- Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
- Experience in observability and monitoring tools and techniques
- Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
- Technical Skillset: Unix / Linux technologies Shell scripting PowerShell Python Oracle / SQL Cassandra
- Monitoring telemetry/ Observability tools (ITRS Geneos/ Grafana/ Datadog/ Dynatrace)
- Messaging frameworks Kafka MQ
Preferred qualifications capabilities and skills
- Experience with one or more general purpose programming languages and/or automation scripting
- Working understanding of public cloud AWS Certification is a plus.
- Experience working in banking and payment domain: High and low value payment SWIFT Real time payment collection cheque clearing tax payment partner bank system
- Strong collaborator with ability to foster relationships effectively with diverse groups across geographies.
- Adaptable and able to multi-task handling complex requirements.
Note:This is a shift roleincluding regular weekend rotations with comp off days provided.
Required Experience:
IC
Employment Type
Full-Time
